Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,943 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 8th November 2024

Anonymous

Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

658

Anonymous

Anonymous // 01/01/2019

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“Two orders placed weeks ahead of time. First arrived too early, second hasnt arrived 24 hrs after requested delivery. Expensive flowers and customer service uninterested”

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Posted 3 days ago

“Ordered a bouquet for an 80th birthday a month in advance. Email sent at 2200 the night before to say the product was « delisted » so was entitled to a refund. Too late to order replacement - which a florist could surely do? Useless.”

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Posted 2 weeks ago

“Do not recommend. They canceled my order and never received a refund. Scam!!”

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Posted 1 month ago

“As you see on photos, expectations and reality. I do not recommend it, thanks for spoiling the mood”

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Posted 1 month ago

“Delivered to wrong plaice and they don’t own their mistake. SCAM”

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Posted 1 month ago

“Ordered flowers for my sister’s birthday and it arrived with broken blooms. Requested for replacement and it was rejected. No refund was issued too. Bad company and will never buy from them again! Terrible service!”

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Posted 1 month ago

“Very bad service”

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Posted 2 months ago

“This is a SCAM. That's what’s wrong. There’s not even a 1 in front of the 800 number. Oh, and if people want their refund, you won’t get it. I advise exposing this company so no one will do business with them. Again, this is a SCAM!”

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Posted 2 months ago

“Money taken, no flowers, no refund so far - many bot generated automated emails written by someone with zero concern for the customer. The most frustrating customer service ever. Do not recommend.”

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Posted 2 months ago

“I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the word.”

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Posted 2 months ago

“When the flowers first came they were already dead , NOTHING LIKE THE PICTURES, was missing a lot of flowers in the bouquet and best description is a Lidl bouquet created by a 6 year old. THEY WERE THAT BAD NOT EXAGGERATING AND THEN when they tried to compensate me sent it to the WRONG address when I mentioned TWICE 2 separate emails to send it to a new address because there will be no one staying at the original address which they FAILED TO DO AND THENNNN REFUSE TO REFUND ME OR COMPENSATE FOR THE TRUMA AND HASSLE I HAD TO GO THROUGH IN ORDER TO GET FLOWERS TO A FRIEND FOR HER BIRTHDAY WHILE IM CURRENTLY ON HOLIDAY ACROSS THE GLOBE!!!”

Serenata Flowers 1 star review on 18th August 2024

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Posted 3 months ago

“Everything went wrong. Battered box dumped on doorstep Flowers crushed with broken off blooms . When I complained was offered a derisory 10 % discount. I naturally refused and they ceased communicating. Terrible service Avoid this company at all costs”

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Posted 4 months ago

“Flowers were left unattended so were stolen, and no card left at the intended property.serenata are denying responsibility. Don't use them they are dreadful. I would give no stars if this would be an option”

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Posted 4 months ago

“Horrendous service Arrived damaged card screwed up box screwed up Totally ruined the whole experience Then spoke to their customer service that just kept telling me to put them in a vase when the buds were damaged the card was damaged etc DO NOT USE!!!”

Serenata Flowers 1 star review on 12th July 2024

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Posted 5 months ago

“Flowers delivered a day late and rides were all wilted and the leaves were dead. Told to wait 48 hrs and they would perk up. If they are dead they won't 'perk up'. 2nd terrible experience with them! AVOID, AVOID, AVOID”

Serenata Flowers 1 star review on 26th June 2024

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Posted 5 months ago

“Did not deliver! Appalling customer service. Avoid using them!”

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Posted 5 months ago

“I ordered flowers to be delivered on a Friday when I was at home. I was informed they were delivered but they were not there. It turns out the delivery driver took a picture of them in the lobby of the flat complex and then proceeded to walk out with them (this was confirmed on CCTV footage). Serenata claims as they were delivered (even though they clearly weren't and the picture showing them in my lobby doesn't not mean they were delivered) refuse to compensate me. Bunch of crooks”

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Posted 5 months ago

“Who sends flowers in a sealed cardboard box?! The flowers were old, soggy! I wish I could post a picture of these flowers here so you could see. I was already despondent about my order after being let down by their customer service when trying to rearrange the delivery. The lady who I spoke to did not want to help AT ALL. The worst experience!”

Serenata Flowers 1 star review on 9th June 2024

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Posted 6 months ago

“Flowers arrived wilted, with brown withered edges, leaves had holes as if been eaten and customer service were very poor. I contacted the company following their sorry state of arrival, to be advised to wait 48 hours with the flowers in water and they "would improve". I did this, and the flowers unsurprisingly continued to brown, wither and look very sad. I contacted them again after 48 hours to be told this was normal (what?!) I ended up being unable to gift these flowers, with no resolution and left near enough £40 down with a terrible excuse for a bunch of withered flowers.”

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Posted 6 months ago

“Absolutely fuming with this company. My daughter ordered a £60 boquet to be delivered for my birthday. They did look lovely when they first arrived. After a few days the roses and stocks still hadn't opened and after day 5 they completely died. Serenata informed my daughter there's nothing they can do about it. She works abroad and I don't talk to her everyday so couldn't tell her about how bad the flowers were until day 6! They've since asked for photos twice which I've sent twice and they claim not to have received my emails, they only reply to you on trust pilot!! Please please please do not use this company, once they have your money they really don't care!”

Serenata Flowers 1 star review on 28th May 2024

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Posted 6 months ago

Serenata Flowers is rated 3.4 based on 5,943 reviews