Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,981 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

668

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging was damaged and there were far fewer flowers than I expected for the price I paid.”

Helpful Report

Posted 6 hours ago

“Very poor service. I ordered in the evening and asked to change the date of delivery first thing the following morning but I was advised that was not possible despite giving a full day’s notice as delivery was the day after the order was placed. I was told I could not change the delivery date and I was not entitled to a refund. I will not be using them again.”

Helpful Report

Posted 3 weeks ago

“I ordered flowers on A Thursday , it said they would be delivered the next day, I was tracking when they were , they were on there way to be delivered and all of a sudden stopped, they were delivered on the Sunday, I got onto the florist, they said as I didn’t pay for next day delivery they could be delivered whenever! I’m so disappointed with their service after paying a lot of money for the flowers! I will never use these again”

Helpful Report

Posted 4 weeks ago

“Ordered Letterbox Flowers for my Mums Birthday When they arrived the Box was very squashed The Flowers inside were dry & limp Left in water overnight they look drooped & pathetic I also ordered a Birthday Card that cost me £3 something but NO card turns up I am LIVID NEVER again will I order from Serenata Flowers They aren’t cheap either”

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Posted 4 weeks ago

“I have used this company for a number of years, recently they changed their delivery service to Evri, the worse thing that ever happened twice now flowers have been lost and its not the company that re-imburses you they state you have to get the refund from EVRI. I will never use this lot ever again. Still awaiting a refund, I am not holding my breath.”

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Posted 1 month ago

“Flowers that were delivered on Monday were dead by Friday. No response from customer services. Will not order again.”

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Posted 1 month ago

“Don't order from this company . I have ordered flowers for people in the u.k many times over the years and ave never had an issue until now. I have added pics of what I ordered compared to what arrived . These were sent to my dying friend , another friend was there to collect flowers at delivery which was two hours late and then what arrived is an insult ...the "vase" I paid for was a jam jar which she quickly changed and put the " flowers" into a pottery mug, trying to salvage the situation on my behalf . I'm so angry and sad .”

Serenata Flowers 1 star review on 18th July 2025

Helpful Report

Posted 1 month ago

“My order was not delivered, impossible to get hold of someone to explane to me what happened. Finally found an e-mail but no answer. Connot get a refund. I am extremely dissapointed.”

Helpful Report

Posted 2 months ago

“I ordered flowers to be delivered to my Mum for her birthday on 4th of July, it is now the 9th of July and flowers have not been delivered. I live in Australia and I rely on professional companies to act on my behalf. I have not had any correspondence explaining why the flowers have not been delivered. My order number is SN22619701.”

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Posted 2 months ago

“V disappointed in delivery. Supposed to deliver on time for my mother's 90th birthday and did not arrive until early evening. Poor tracking apps and not reliable. Would not use again”

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Posted 3 months ago

“Ordered flowers for delivery on a Friday. They were delivered 9left on the doorstep) just before 10pm on the Saturday. Customer service couldn’t care less.”

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Posted 4 months ago

“Very disappointed, don't want to upset my friend but the flowers were very tatty, carnations mostly broken, two stems of tiny chrysanthemums, more green than white, four insipid roses and three bent and twisted alstro. Can't see this selection on your sales site”

Helpful Report

Posted 4 months ago

“I have been trying to contact serenata flowers for 2 days about an undelivered order. My emails to the 2 published email addresses bounced back saying incorrect address so undelivered. I had a Chatton interaction which was worse than useless”

Helpful Report

Posted 4 months ago

“Ordered flowers for my son and daughter in law but when they arrived they looked very poor as if they had been in the box for a week I would not order from Serenata again”

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Posted 4 months ago

“I ordered 12 red roses for my wife's birthday. I paid extra for a next day before 1pm delivery. They arrived three days later crushed and damaged. I am in the process of trying to get a refund, but after reading other comments I have my doubts if I will. Serenato are always advertising there flowers on social media perhaps they should put more in too customers care instead .”

Helpful Report

Posted 4 months ago

“Have used the service a number of times. The price has remained the same but the quality and quantity has been reducing lately. Last order was mostly twigs and the flowers were dead within 4 days. Not an adequate response from customer service. Unfortunately won't use again which is a shame.”

Helpful Report

Posted 5 months ago

“Distinctly disappointing service for a Mother’s Day delivery. Whilst I was impressed with the commitment to delivery on Mother’s Day itself, the feedback from my mum was that the flowers looked battered. She wanted to give them a day of water ahead of casting judgment but was very unhappy with what she received and they had to be thrown out after 4 days. The flowers were head-down in the box, based on the packaging orientation and looked to be very dry and damaged. There was nowhere near enough life left in them for a bouquet of the cost. £2 Tulips from Tesco have lasted double the time already and look leagues nicer than what was shipped to my mum on Mother’s Day. Seranata’s quality check period for resends and refunds is a measly 5 days. When I contacted after 8 days there was nothing I could do except “accept their apologies”, despite the flowers expecting to have a much longer shelf life than 8 days. It’s very disappointing as a long-term customer of Serenata. I will think twice before ordering again.”

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Posted 5 months ago

“Still waiting for flowers to be delivered they had been due for delivery yesterday, and no one is replying to my emails”

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Posted 5 months ago

“I received a bouquet for Mothers day which consisted mainly of greenery 3 gerbera and 2 alstroemeria - very disappointing. I am obviously reluctant to tell my son who spent his hard earned cash in good faith but in due course I will suggest that he never uses Serenata again. You couldn't even be bothered to enclose a gift card so I was left to assume the identity of the donor.”

Helpful Report

Posted 5 months ago

“I ordered a bouquet of flowers as a birthday surprise for my mother. The date of delivery was specified/selected when placing the order. However, the flowers did not arrive. When contacting Serenate explaining this, it was clear in their response that they couldn't care less.”

Helpful Report

Posted 5 months ago

Serenata Flowers is rated 3.4 based on 5,981 reviews