Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used serenata quite a few times. But we won’t again after our recent purchase. My husband ordered me flowers for my birthday. Due for delivery on Saturday it’s now Tuesday and I still haven’t received them ! My hubby has emailed sernata complaints but it says it takes up to 28 days to reply ! Meanwhile my birthday flowers (now late and probably dead in the box) still haven’t been delivered by Evri ! The tracking just says they are at there warehouse. Been there since Friday. Evri are one of the worst delivery companies why do people use them ! That coupled with no real means of a complaint with serenata means it’s the last time we buy from them. What a waste of money and still no flowers for my birthday. Maybe I’ll get dried ones in time for my birthday next year !”

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Posted 2 weeks ago

“I ordered flowers for my sister's birthday to arrive 26th May - pink peonies. The flowers were not delivered . Ervi were the courier service who advise me on their website the flowers had been returned to Serenata . Not acceptable. I emailed Serenata to find out what was going on. The second bunch was delivered 29th May. ( 4 days late) Instead of pink ones they delivered red ones. Perhaps you should consider using another delivery company.”

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Posted 2 weeks ago

“First bouquet was in a poor state when they arrived so contacted them. They offered to send a replacement which would be " sent in bud" . They arrived 3 days later than promised and the flowers were mouldy, some of the roses were beyond saving and the greenery was brown and some even crispy. It pained me but I had to throw them away on the compost heap. Customer service non existent really and can't even be bothered to even try to contact them again and show them pictures. Please dont waste your money or send them as gifts as you ill probably be sorely dissatisfied and disappointed.”

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Posted 2 weeks ago

“First delivery never arrived. Second replacement delivery was badly packaged, squashed and damaged, third (replacement) never arrived. Standard responses from Customer Services who failed to properly acknowledge my emails. Difficult to find words for how exceptionally bad this experience has been.”

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Posted 2 weeks ago

“I ordered flowers for an 80th birthday for someone who is very, very seriously ill. I paid extra for a GUARANTEED delivery ( also for a special card). I received emails to say my delivery was being prepared. On the morning at 10.33 the tracking from Evri showed the flowers would not be delivered. Goodness knows why! It was impossible to get any information- only an online chat which didn't work until Tuesday as it was Bank Holiday! Today, I was told the flowers had been delivered 4 days before...!! They hadn't. I have been promised a refund but NOTHING can make up for the fact that I had missed this very, very important birthday. Be aware. It would appear 'Guaranteed delivery' means no such thing! I shall NEVER use Serenata Flowers again! I'm saddened and disgusted!”

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Posted 3 weeks ago

“Nothing like the flowers I ordered in the picture, massive disappointment when friend sent me picture when received Shouldn’t be allowed to advertise something and send something completely different. For the price paying for these massive disappointment”

Serenata Flowers 1 star review on 21st May 2026

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Posted 3 weeks ago

“The box containing the flowers was broken and bashed, flowers hanging out of it. The flowers were in a weary state and half of them didn't revive. My Mothers Day gift was such a disappointment. Customer services did respond initially to my complaint .I sent photos and evidence of the packaging and dismal flowers. 19th March I sent the SN number later as I'd been away. Since 29th March I've had no correspondence from Customer services. Totally ignored. I am very unhappy with the lack of service from this company.”

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Posted 4 weeks ago

“My bouquet I arranged to be delivered to my sister Maura Ryan for 5th May didn't get delivered. My sister found s few days later behind large bin, when she opened box flowers they were dead. No note was dropped inside letter box to say where they were left. I did not receive a phone call to say there was an issue.Very disappointed service, big letdown for her birthday.”

Serenata Flowers 1 star review on 16th May 2026

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Posted 1 month ago

“Nice website, that’s it! Paid a premium for an extra large bouquet and scheduled day delivery for a friend’s birthday. Flowers arrived a day late and in terrible condition. Very disappointed!”

Serenata Flowers 1 star review on 14th May 2026

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Posted 1 month ago

“I purchased flowers and a package that was to delivered the next day ,two days later and still not delivered, when I contacted them to cancel the order and refund they say I order standard delivery which can be late up to 24 hour its been 2 days past the delivery date and still no refund and no delivery terrible service that's not good”

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Posted 1 month ago

“Serenata Flowers managed to achieve something I previously thought impossible: making FLOWERS stressful. I ordered a very special delivery for an elderly cancer survivor, imagining joy, warmth, emotional healing etc. What I actually received was a masterclass in delayed logistics and interpretive customer service. The flowers apparently embarked on their own spiritual journey, because nobody at Serenata could tell me where they were, when they’d arrive, or how to contact an actual human being in real time. Their communication system seems to rely heavily on vague emails drifting through cyberspace long after the damage is done. And after all this? The grand gesture of goodwill was… 20% off my NEXT order. Bold of Serenata to assume there will be a next order. Nothing says “we value your custom” quite like: “Sorry we ruined your important delivery - fancy gambling again next week?” If you enjoy emotional uncertainty, mysterious logistics, and feeling personally ghosted by a bouquet, Serenata Flowers may be the company for you.”

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Posted 1 month ago

“Where do I start, dead or nearly dead flowers, box almost destroyed. Complained and the replacement was as bad if not worse. Do not use this company, absolute con. Disappointment guaranteed.”

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Posted 1 month ago

“Before ordering know that Serenata will not permit any cancellation (even if you are told it is possible) and any "amending the order." There is no possibility of cancelling an order : there is no telephone contact anywhere on the website. One must first register with Serenata. Then when you look at your account and are "offered" a possibility to "amend the order" It turns out to be NOT possible. Even if you are well within the time period allotted for changes, there is still no possibility. I have had to take out a formal complaint with the credit card company to attempt to retrieve my payment. I would rate their communcations as 0 - given they carry on (after you have tried to cancel within the allotted time) as though no request has been made. Dishonest company - I am not impressed and would not use again.”

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Posted 1 month ago

“Mother’s Day flowers ordered in plenty of time, to be delivered the day before. No deliveries either days. No proactive follow up, I had to chase. Stalling for multiple days with banal questions instead of sending the flowers per the order. No refund and flowers so just late flowers at my expense. Worst experience, total fail. Will not use again. Actively recommend not to use.”

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Posted 2 months ago

“Received as gift Mother’s Day flowers. Extremely disappointed. Looked half dead when opened the box. Few sad roses I stem gypsophlia. Seen better condition flowers thrown away. Despite this I did try with care instruction didn’t help. Within 3 days rose heads dropped had to be thrown away. What a shocking set of flowers which I am sure my daughter paid over the odds for. Do not use total waste of money.”

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Posted 2 months ago

“The flowers were ordered by our son in Australia for Mother’s Day and were very disappointing. They were upside down in the box left on our doorstep by Ervi. The flowers looked like discounted old flowers in a petrol station. Flower heads missing, wilting foliage and no water in the packaging. We have advised our son never to use serenata again. Disgraceful”

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Posted 3 months ago

“Very disappointed with the mother day flowers that bad i put a 35 pound bundle of dead flowers instantly in the bin and went and bought some more. Nothing like the photos. Avoid at all cost”

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Posted 3 months ago

“Not the flowers advertised (could've been picked from next doors garden tbh) and massively disappointing Mother's day gift. Will never use again and suggest you don't either.”

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Posted 3 months ago

“I ordered flowers, vase, chocolates and candle weeks before the order needed to be despatched. The flowers arrived, sqaushed box, a "letterbox plastic vase" and nothing else. I contacted support and was told "sorry we can't arrange delivery of the missing items, here's a refund of the items not delivered." This helps me NOTHING on the day of the birthday. Kerry replied back with typical ChatGPT copy paste responses, they refused to even attempt to fulfil my order and fobbed me off with "refunded items". They literally ruined my order and I gave them ample time to make sure things were correct and yet here we are. I will NEVER use these people ever again.”

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Posted 3 months ago

“Very disappointing experience with Serenata Flowers. I ordered flowers for a special occasion and the delivery was not made. By the time I received a response, the occasion had already passed, which completely defeats the purpose of sending flowers. What was even more frustrating was the lack of a clear explanation as to why the delivery failed. I live in Australia and rely on companies like this to deliver gifts overseas, so reliability is extremely important. Unfortunately, this experience has made it difficult to trust Serenata Flowers for future orders. I hope the company improves its communication and delivery reliability, as missed occasions cannot be replaced.”

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Posted 3 months ago

Serenata Flowers is rated 3.4 based on 6,016 reviews