Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,986 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crushed box, see photo, flowers half dead and lasted one day! Second experience of this and thought I would give them another chance but even worse than last time!”

Helpful Report

Posted 3 hours ago

“I would give zero stars if it was possible. I requested deliver on my mother's birthday and Serenata failed to deliver at all. When I asked for an explanation they said I could receive a refund or redelivery of the flowers I had ordered, but they would not even guarantee the redelivery date! They breched their contract with me to deliver on a specific date (their T&Cs say an additional 24 hours may be possible, but they didn't even deliver within that period). Their suggested way to pt things right was simply to deliver the flowers I had ordered 4 days late (or 5 or 6 or 7... who knows? Because they would not guarantee delivery on a specific date). They offer a paid service for guaranteed delivery, which in retrospect I should have chosen, but are unwilling to even offer that for a redelivery of the flowers. It's shoddy and poor customer service and I will not be using them again.”

Helpful Report

Posted 6 hours ago

“Avoid being disappointed do not buy flowers from Serenata for a special occasion! On three consecutive occasions I’ve used this service and on each occasion the packaging and flowers have arrived damaged necessitating replacements and really missing the window of opportunity for the special occasion! Customer services has been responsive to the complaints but there has been no inclination to investigate why this happened three times in a row ie poor quality control or poor courier service and no offer of compensation which would have been nice given such poor regular service!”

Helpful Report

Posted 6 hours ago

“Despite ordering several days up front, they did not manage to deliver on time for a birthday. Should have done better research... And their customer service is not available after 4:30 pm, so the chat option is useless... Stay away. Order from the more reputable companies instead and save yourselves the stress.”

Helpful Report

Posted 1 month ago

“Delivery was a day late and I received no response when I emailed them with my concern over the late delivery. The flowers arrived in a poor state: squashed in their box and several needed discarding. Very disappointed.”

Helpful Report

Posted 1 month ago

“The packaging was damaged and there were far fewer flowers than I expected for the price I paid.”

Helpful Report

Posted 2 months ago

“Very poor service. I ordered in the evening and asked to change the date of delivery first thing the following morning but I was advised that was not possible despite giving a full day’s notice as delivery was the day after the order was placed. I was told I could not change the delivery date and I was not entitled to a refund. I will not be using them again.”

Helpful Report

Posted 2 months ago

“I ordered flowers on A Thursday , it said they would be delivered the next day, I was tracking when they were , they were on there way to be delivered and all of a sudden stopped, they were delivered on the Sunday, I got onto the florist, they said as I didn’t pay for next day delivery they could be delivered whenever! I’m so disappointed with their service after paying a lot of money for the flowers! I will never use these again”

Helpful Report

Posted 3 months ago

“Ordered Letterbox Flowers for my Mums Birthday When they arrived the Box was very squashed The Flowers inside were dry & limp Left in water overnight they look drooped & pathetic I also ordered a Birthday Card that cost me £3 something but NO card turns up I am LIVID NEVER again will I order from Serenata Flowers They aren’t cheap either”

Helpful Report

Posted 3 months ago

“I have used this company for a number of years, recently they changed their delivery service to Evri, the worse thing that ever happened twice now flowers have been lost and its not the company that re-imburses you they state you have to get the refund from EVRI. I will never use this lot ever again. Still awaiting a refund, I am not holding my breath.”

Helpful Report

Posted 3 months ago

“Flowers that were delivered on Monday were dead by Friday. No response from customer services. Will not order again.”

Helpful Report

Posted 3 months ago

“Don't order from this company . I have ordered flowers for people in the u.k many times over the years and ave never had an issue until now. I have added pics of what I ordered compared to what arrived . These were sent to my dying friend , another friend was there to collect flowers at delivery which was two hours late and then what arrived is an insult ...the "vase" I paid for was a jam jar which she quickly changed and put the " flowers" into a pottery mug, trying to salvage the situation on my behalf . I'm so angry and sad .”

Serenata Flowers 1 star review on 18th July 2025

Helpful Report

Posted 3 months ago

“My order was not delivered, impossible to get hold of someone to explane to me what happened. Finally found an e-mail but no answer. Connot get a refund. I am extremely dissapointed.”

Helpful Report

Posted 4 months ago

“I ordered flowers to be delivered to my Mum for her birthday on 4th of July, it is now the 9th of July and flowers have not been delivered. I live in Australia and I rely on professional companies to act on my behalf. I have not had any correspondence explaining why the flowers have not been delivered. My order number is SN22619701.”

Helpful Report

Posted 4 months ago

“V disappointed in delivery. Supposed to deliver on time for my mother's 90th birthday and did not arrive until early evening. Poor tracking apps and not reliable. Would not use again”

Helpful Report

Posted 5 months ago

“Ordered flowers for delivery on a Friday. They were delivered 9left on the doorstep) just before 10pm on the Saturday. Customer service couldn’t care less.”

Helpful Report

Posted 6 months ago

“Very disappointed, don't want to upset my friend but the flowers were very tatty, carnations mostly broken, two stems of tiny chrysanthemums, more green than white, four insipid roses and three bent and twisted alstro. Can't see this selection on your sales site”

Helpful Report

Posted 6 months ago

“I have been trying to contact serenata flowers for 2 days about an undelivered order. My emails to the 2 published email addresses bounced back saying incorrect address so undelivered. I had a Chatton interaction which was worse than useless”

Helpful Report

Posted 6 months ago

“Ordered flowers for my son and daughter in law but when they arrived they looked very poor as if they had been in the box for a week I would not order from Serenata again”

Helpful Report

Posted 6 months ago

“I ordered 12 red roses for my wife's birthday. I paid extra for a next day before 1pm delivery. They arrived three days later crushed and damaged. I am in the process of trying to get a refund, but after reading other comments I have my doubts if I will. Serenato are always advertising there flowers on social media perhaps they should put more in too customers care instead .”

Helpful Report

Posted 6 months ago

Serenata Flowers is rated 3.4 based on 5,986 reviews