Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have sent a total of four emails to Seranata complaining about the non delivery of a bottle of Prosecco which I paid for. So far I have not even received an acknowledgement from them. I am determined to follow this through and expose this second rate company until justice is done.”

Helpful Report

Posted 3 months ago

“The roses I received were definitely not fresh; they seemed to be days old when received. Most of the roses were near death and looked like they had been frozen at some point, with clear damage on all the petals. Avoid, these are no better than the flowers you can get for half the price at the supermarket!”

Helpful Report

Posted 3 months ago

“Saddest looking bunch of flowers ever received as surprise valentines gift. Withered poppies. Benefit of the doubt given but no vibrancy or bud to bloom over 24-48 hrs or thereafter, as marketed and described despite care tips. Have picked better in Tesco’s. Wouldn’t recommend . Poor quality, no value.”

Helpful Report

Posted 3 months ago

“Terrible experience. Ordered flowers early to arrive on 14th for Valentines Day. They finally arrived on the afternoon of 16th left upside down on the doorstep. Serenata claimed that 95% of deliveries made it on time and refused to refund. I'm quite certain that 95% is a wild guess and quite inaccurate! The flowers were mediocre and indistinguishable from supermarket flowers that would've been less than half the price. I'll never use them again and would recommend ANY other company if you want to treat somebody you care about. But if you want wedding flowers to arrive when you come home from your honeymoon, then give them a shout!”

Helpful Report

Posted 4 months ago

“I ordered flowers for Valentine’s Day. Still no delivery by the 16th so complained. They have refunded my money but I thought at least a gesture to my partner who has missed out would be appropriate. But they refused. It’s not about the money.. it’s about the poor service. Will never use them again”

Helpful Report

Posted 4 months ago

“Ordered flowers for Valentine's Day. They didn't arrive, not even the next day.”

Helpful Report

Posted 4 months ago

“Failed to deliver flowers on Valentines day.”

Helpful Report

Posted 4 months ago

“Ordered 24 roses and 2 mini bears. Flowers were poor quality on delivery and only 1 bear received. Contacted the company to request the second bear and they said they were unable to send it so could only offer a refund. Totally illogical as I could go online and order one, so nothing stopping them sending it out.”

Helpful Report

Posted 4 months ago

“I ordered flowers and a card for an extremely sensitive family anniversary (bereavement) and was given the option of a date for delivery. I chose the required date however the flowers did not turn up, despite having family members wait in all day as tracking stated the delivery was due by 9pm on the specified date. I was then advised the following day that delivery would not be attempted for another 2 days due to the weekend, making the delivery 4 days late. I contacted customer service who could not have cared less, did not acknowledge my statements regarding the bereavement, and told me I should have paid extra if the exact date was so important. Had I not been given the option for a specific delivery date, I would have paid extra, however given that I was provided the option of a specific delivery date without paying extra, there was no reason for me to have paid extra. Their policy does not make sense and given the customer service could not even provide the slightest ounce of empathy, I will never be using this company again, and will shout from the rooftops about how disgusting their service is!”

Helpful Report

Posted 5 months ago

“Absolute con. Flowers received were nothing like the advertised picture. I spent nearly £40 on what amounted to garage forecourt flowers”

Serenata Flowers 1 star review on 23rd December 2025

Helpful Report

Posted 5 months ago

“Dreadful. My golden wedding anniversary and flowers from my son and daughter. An event we will never again experience. Despite being given different delivery times all day the flowers were not delivered until after 8.00pm. Presume after complaining to customer service someone said the flowers must be delivered same day. Delivery driver clearly not happy at delivering at that time. Guess they were in his van all day and thought he would deliver another day. Many flowers dead. Would never ever use Serenata again. Flowers from rival company are stunning. Picture with healthy pink roses attached”

Helpful Report

Posted 6 months ago

“Crushed box, see photo, flowers half dead and lasted one day! Second experience of this and thought I would give them another chance but even worse than last time!”

Helpful Report

Posted 7 months ago

“I would give zero stars if it was possible. I requested deliver on my mother's birthday and Serenata failed to deliver at all. When I asked for an explanation they said I could receive a refund or redelivery of the flowers I had ordered, but they would not even guarantee the redelivery date! They breched their contract with me to deliver on a specific date (their T&Cs say an additional 24 hours may be possible, but they didn't even deliver within that period). Their suggested way to pt things right was simply to deliver the flowers I had ordered 4 days late (or 5 or 6 or 7... who knows? Because they would not guarantee delivery on a specific date). They offer a paid service for guaranteed delivery, which in retrospect I should have chosen, but are unwilling to even offer that for a redelivery of the flowers. It's shoddy and poor customer service and I will not be using them again.”

Helpful Report

Posted 7 months ago

“Avoid being disappointed do not buy flowers from Serenata for a special occasion! On three consecutive occasions I’ve used this service and on each occasion the packaging and flowers have arrived damaged necessitating replacements and really missing the window of opportunity for the special occasion! Customer services has been responsive to the complaints but there has been no inclination to investigate why this happened three times in a row ie poor quality control or poor courier service and no offer of compensation which would have been nice given such poor regular service!”

Helpful Report

Posted 7 months ago

“Despite ordering several days up front, they did not manage to deliver on time for a birthday. Should have done better research... And their customer service is not available after 4:30 pm, so the chat option is useless... Stay away. Order from the more reputable companies instead and save yourselves the stress.”

Helpful Report

Posted 8 months ago

“Delivery was a day late and I received no response when I emailed them with my concern over the late delivery. The flowers arrived in a poor state: squashed in their box and several needed discarding. Very disappointed.”

Helpful Report

Posted 8 months ago

“The packaging was damaged and there were far fewer flowers than I expected for the price I paid.”

Helpful Report

Posted 9 months ago

“Very poor service. I ordered in the evening and asked to change the date of delivery first thing the following morning but I was advised that was not possible despite giving a full day’s notice as delivery was the day after the order was placed. I was told I could not change the delivery date and I was not entitled to a refund. I will not be using them again.”

Helpful Report

Posted 9 months ago

“I ordered flowers on A Thursday , it said they would be delivered the next day, I was tracking when they were , they were on there way to be delivered and all of a sudden stopped, they were delivered on the Sunday, I got onto the florist, they said as I didn’t pay for next day delivery they could be delivered whenever! I’m so disappointed with their service after paying a lot of money for the flowers! I will never use these again”

Helpful Report

Posted 10 months ago

“Ordered Letterbox Flowers for my Mums Birthday When they arrived the Box was very squashed The Flowers inside were dry & limp Left in water overnight they look drooped & pathetic I also ordered a Birthday Card that cost me £3 something but NO card turns up I am LIVID NEVER again will I order from Serenata Flowers They aren’t cheap either”

Helpful Report

Posted 10 months ago

Serenata Flowers is rated 3.4 based on 6,016 reviews