Serenata Flowers Questions & Answers


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Hi I seem to have been charged twice for an order on 7/2/24. The order number is 0049498 and 0040505. Only 1 delivery was ordered and received. Please could you refund £29.99

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Asked by Lorna Spratt (1 month ago)

Why do you put in small print in conditions that you can give my email address to anyboxy.

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Asked by Valerie (5 months ago)

As a postwomen I have not had one box that will fit in any letter box

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Asked by Sian (2 years ago)

Paid bouquet on 11/12/20 to be delivered 16/12/20. Was told the flowers had been delivered that evening, all the family were home. no flowers were ever received. Checked outside and with all neighbouring houses in the small col-de-sac. Have now been told I can’t have the flowers resent or have a refund until they carry out investigations. Which could be 48 hours. Disgusting to hold the customer to account, when obviously have in house problems. Dreadful customer service. Will be taking this complaint further.

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Asked by Delia Smith (3 years ago)

If we are not satisfied with either Delivery time or quality of flowers,who can we report to and complain in order to get any action Mike Robinson.Waterlooville

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Asked by John Michael Robinson (3 years ago)

Just received a delivery from my daughter that was supposed to be delivered yesterday and I've never seen such a disgusting bunch off flowers in my life most dead rest nearly dead see better getting sold of as out of date in local supermarket and not even half the price she must have payed for them thank you for wasting her present to me for my birthday

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Asked by June mackenzie (3 years ago)

I have placed an order this morning i wish to speak with someone as the numbers you display on a google search are not numbers for you !! This is starting to look suspicious and i am thinking of cancelling my order if someone does not call me within the hour Thanks Mr Craig Thompson

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Asked by Craig Thompson (4 years ago)

I have just had another email that if the flowers are no better send you another photo,we will not be sending you any more pictures of nearly dead flowers !! On our Ruby Wedding which was yesterday Sunday contacted you when the flowers were delivered tried to ring Saturday numerous e mails ,you saying it's normal for the Roses to look like that funny that everyone who has seen them is disgusted .so Thank you for your appalling customer service ,we have flowers from last Monday that haven't gone brown ,know freesia doesn't last but one day!!!!I worked in customer service nearly all my life I asked politely what could be done ,think we have our answer ----NOTHING

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Asked by Mrs Susan carrieri susancarrieri (4 years ago)

Absolutely disgusting customer service,flowers disgraceful sent picture was told roses go brown round the edge ????maybe after a week but two days!!! Fressia dead ,what should be beautiful flowers s a disgrace .They were delivered on Friday sent e mail Rang Saturday no answer.just had an email saying this is normal !!! Seems to us you take good money and then don't want to know,

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Asked by Mrs s carrieri (4 years ago)

I have a complaint and wish to speak to someone on the phone so could you please send me your phone number . I live in the Woodbridge area in Suffolk

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Asked by Sandra Quinton (5 years ago)

I ordered LETTERBOX flowers 7th April & on my visa account I was charged £27 can you explain.

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Answered by Patricia Hunt (4 years ago)

i had flowers delivered to me today from you with no name of sender, please I need to know who sent them as I wish to thank them my husband has just died suddenly My name is Mary Dean. 6 Millwood Road Hounslow TW3 2HH

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Asked by mary dean (5 years ago)

Do you fo intetflora

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Asked by Veronica Williams (5 years ago)

How do I leave a review

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Asked by Alexis sheldon (5 years ago)

I don't have a receipt of what I ordered. When I saw the flowers that were delivered (on time...thank you) for some reason they were not what I ordered. I could be wrong but I would like a link to what I ordered. Thank you very much.

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Asked by Arlene (5 years ago)

Hi I ordered flowers to be sent for a funeral. They arrived on time etc and were beautifully wrapped with a card containing my message. However some of the roses were really wilted which was disappointing.

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Asked by Julie Woodfield (5 years ago)

We sent my sister some flowers which were lovely. BUT I wrote a message, sent the order, and immediately remembered I didn’t say who it was from. So got onto website and ask to change message (only to add our names) it didn’t happen, and my sister didn’t know who they where from, which took the edge off the gift. Surely just adding two names isn’t that difficult, even if thy were hand written on. She had to ring round and ask people. So in that respect not very happy. Chris Sampson

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Asked by Chris Sampson (5 years ago)

I paid you £69.98 for flowers to go to my wife Mrs Jana Fuller 23 Downsview Ave, Old Woking, GU23 9BT - on the

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Asked by MR ANTHONY G FULLER (5 years ago)

Hello! I had a notification that the flowers I ordered for delivery yesterday had been dispatched, but nothing to say they've arrived and the person I sent them to hasn't called to say 'thank you' which she has always done before. the tracking doesn't say they've been delivered. Is there any way to check please? Thank you!

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Asked by Lesley (5 years ago)

Is it possible to prevent the addition of the 'advert; telling me that I can receive a bonus discount if I recommend the company. I frequently do so but do not want to declare this , just want to complete my order and be able to return to browsing if I wish. This is not possible when the 'advert' fills the whole page.

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Asked by judith smart (5 years ago)

I arranged to have some flowers/cake to be delivered for my friend whose birthday was on 21st April, she never got them, so I hope she'll receive them tomorrow 23rd??

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Asked by PHYLLIS CHILDS (6 years ago)

My niece is still waiting for her flowers.

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Asked by Caroline Baird (6 years ago)

I ordered flowers and a cake for my mums birthday, was very disappointed when no cake turned up, she got a block of chocolate instead and for the privilege. No pre-warning.

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Asked by John Saetta (6 years ago)

now the time is19 40 Saturday night still no flowers, will I get a refund.?was told they would be here today, what a company.

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Asked by michael dockerty (6 years ago)

still waiting for my flowers. ordered and paid for next day before noon still no flowers where are my flowers anniversary was on the 23/3/ now 24/3? not happy.

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Asked by michael dockerty (6 years ago)

Not a question but I ordered a bouquet of flowers for Mother's Day. They arrived in good time, but to be honest the flowers were very poor for the price considering you could purchase a bunch of flowers very similar to those supplied from the local supermarket at a quarter,of the price.

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Asked by Anonymous (6 years ago)

Hello My flowers arrived on time as promised and I was kept updated on the progress of courier, but the note I wrote wasn't left with the flowers. My Mother didnt have a clue who they were from. Shame about that.

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Asked by Ian Wallis (6 years ago)

Not a question but I would like to say the planter and plant you delivered to my daughter in helston was beautifull I am so glad I found you as I live in Doncaster and was let down by inter flora who couldn't deliver on Mother's Day I will definatly use your buisness again thanks

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Asked by Brenda moorcroft (6 years ago)

I ordered flowers for my daughter for mothers day. They arrived in good time but some of the flowers were dying. Very disappointed as I have received beautiful fresh flowers from you previously. Why has this changed?

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Asked by Karen Sloss (6 years ago)

I left it a bit late to send flowers to my Mom in Glasgow for Mother's Day and only managed to order on 10th March for delivery 11th March. My sister was with my Mom when the flowers arrived. She took a photo of them and of a bunch she had bought for 3 British Pounds, and to be perfectly honest, there is very little difference. She was very disappointed and said I should advise you of this. My Mom loved the fact that flowers were delivered and there was a balloon too, so as far as delivery is concerned this is not a problem.

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Asked by Maureen Paterson (6 years ago)

I can't say at the moment as the flowers have not been delivered yet,I know it's to do with weather hopefully they'll be delivered today

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Asked by Joan (6 years ago)

Last week I ordered flowers for my daughters birthday to the value of £29.99, they included a glass vase. When the flowers arrived the glass vase was broken! My daughter has contacted you and sent various emails regarding this but says you are being uncooperative. I have used your company for the past 6 years and l really thought you were the best. My daughter has told me to shop elsewhere but up til now I’ve been so pleased with your goods and services. Please can you look into this further, it would be much appreciated.

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Asked by Katherine Millard (6 years ago)

I'm very disappointed with the flowers I ordered on 25th February and the card they were lifeless didn't look anything like what is shown on the website n the card was ripped. I had to spend more money to go and buy flowers and another card. I'm sorry I won't be ordering again.

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Asked by Yvonne (6 years ago)

Terrible company DO NOT waste your money! It seems a lot of people have had the same experience of not being delivered on time (or on the right date), flowers being bad quality and no customer service whatsoever!

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Asked by T (6 years ago)

Hi there thank you for your nice message plus all the staff are friendly from Nathalie

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Asked by Nathalie Drezen (6 years ago)

Can you find out what has happened to my complaint I have sent two e mails regarding a non delivery of chocolates that should have been delivered with the flowers

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Asked by Jeanette Price (6 years ago)

why have you not delivered flowers after confirming that you have delivered them?

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Asked by Kathleen Jackson (6 years ago)

I was trying to upload photos for review not allowing

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Asked by karen (6 years ago)

Have been trying since before Christmas to gert a resolutioomon poor quality floeres delivered as agift. I sent photographs as requested by your reference Anthea K in Customer Services, and have still had no response or refund-pleased advise, thank you, Alison Burrell

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Asked by alison burrell (6 years ago)

Out of curiosity I ordered a stephanotis plant and was thanked by the recipients for a beautiful winter arrangement. ORDER NUMBER: 218026609 *MESSAGE:

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Asked by Janet Carter (6 years ago)

Where are my flowers placed order for Sunday I gave wrong name spoke to member of staff who phoned florist and this was amended then some hours later got e mail to say can't del as too many orders promised to deliver today and person id ordered it for would get a much bigger order where is it

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Asked by Loconnell (6 years ago)

I wish to complain about the quality of the flowers which were delivered to my mother on 22 December. The quantity and quality were most disappointing. My mother has phoned me to day to say that the rose and 3 gerberas were dead by yesterday and that the majority of the bouquet is greenery! This is the third order from Serenata and it is the first time I've had to complain, which is especially disappointing this time. I look forward to hearing from you regarding this.

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Asked by Christine Butler (6 years ago)

I bought flowers for delivery on Thursday the 20th my aunty received them on Thursday it's now Saturday and They are dead she is very upset at this cos they haven't lasted til Christmas the address is Mrs s Goodwin 53 Clermont ave . Primrose hill Hanford stoke on Trent st4 8qq this surely isn't right Thank you D a Shipley

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Asked by Denise Shipley (6 years ago)

I have just received flowers and no name on them so I don't know who sent them.Could you please tell me who they are from.

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Asked by C Mcmillan (6 years ago)

Gift finally was delivered, it was taken to 47 Colegate instead of 47 Cowgate I don't think it was your problem , evidently your courier can't read!!! Heather was very pleased with the gift. Thank you. Janet Peters

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Asked by janet peters (6 years ago)

For my order no 217972995 for 13.12.2017 dispatch notification shows "Failed delivery!". Pl look in to the matter & check whether the flowers were delivered or not? & send me the feedback on my mail

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Asked by Vidya Tavildar (6 years ago)

I have submitted an issue about the very poor presentation and quality of what we had received. This was responded to asking for more information. Your website then will not let me further respond with further photos or provide me an email address. I am extremely unhappy we have had to purchase replacement flowers as these were not good enough to give as a gift. I want a refund asap and the fact that I have to write on this when I have a complaint isn't acceptable which I am sure you would agree with if you were in my position.

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Asked by Julie Haddock (6 years ago)

For the price I would expect fresh flowers. The roses were wilted within the day. What are you going to do to compemsate

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Asked by John Crangle (6 years ago)

why you haven't sorted out the outstanding problem of taking money from my account without waiting for the norder to be activated and not re-embursing me said payment and picking up duplicate order

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Asked by ailsa maddison (6 years ago)

where did you get these reviews from the site I went on to give my review did not praise your company at all and yet reading these most are satisfied> I begin to doubt the reviews. Incidently I am giving up on any comunications with your company and shall never use you nor will my friends.

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Asked by joan charmer (6 years ago)

I ordered flowers for Anges Ponton early November who suffered a bereavement - I do not seem able to locate the receipt for £19.99 - can you provide a copy pelase? Thanks Marie

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Asked by Affinity Trust, Allison Erwin, Flower - Missing Receipt (6 years ago)

I ordered a bouquet of flowers for delivery on the 12th nov after emails and serenata looking into this they had gone to a different address and the kind lady delivered them to the right address as for my first encounter with serenata this has put me off from using them again

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Asked by linda clarke (6 years ago)

My order not yet delivered. Order made on 11th November 2017 Ref. 227913314.

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Asked by Ssewanyana Eric (6 years ago)

Why has my order not been delivered yet when they were ordered on Thursday evening!!!Order ref217910525

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Asked by Maria connor (6 years ago)

Why do you not have a phone number or answer complaints?

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Asked by Jax Gregorzik (6 years ago)

Ordered flowers for a funeral on 3rd November 2017 they were not received, when I contacted Serenata Flowers an email stated that they had been delivered and signed for but when checking the name and address it was not to the person or address that I had requested. I have sent another email asking for new flowers to be sent to the correct person. Disgusting service and very embarrassing situation.

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Asked by S Wilde (6 years ago)

Please can you tell me if the plant has been delivered, tried your tracking system and it tells me it's out on delivery for the last 3days order number 217890474

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Asked by Elizabeth Jackman (6 years ago)

I would not rate this company with any stars...i ordered a plant 4 weeks before the delivery date...the day before delivery they sent an e.mail to say it was not possible to get the plant and to select another before 5-30 pm.but i did not get home from work till 7pm so could not do that, disgusting service...WHY WAIT TILL THE DAY BEFORE DELIVERY TO TELL THE CUSTOMER !!!!!!!!

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Asked by MOIRA DAVIS (6 years ago)

I ordered flowers to be delivered to Mrs H Emery for October 21st and they didn't arrive. .

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Asked by IMargaret Cowley (6 years ago)

Hi where is my flowers and balloon for a birthday delivery's nothing turned up on Friday afternoon at Grange Manor hotel so i am wanting my money back

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Asked by HughCavanagh (6 years ago)

I could not track delivery of flowers and when I tried to get in touch was unable to find out if they had been delivered. Luckily my friend sent photo

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Asked by Christine Curtis (6 years ago)

I ordered flowers for an 80th birthday and they were old. It was very very disappointing and embarrassing.... Could I get a refund please. Cathy Smith

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Asked by Cathy Smith (6 years ago)

Hi I ordered , on line from Australia, flowers for an 80th birthday ... they were not fresh, they were very old and brown. Could you please send a new bunch please. So disappointing for her on a milestone birthday.

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Asked by Cathy Smith (6 years ago)

Hi I ordered some flowers for my friends birthday yesterday, they arrived Saturday she has now received 3 bunches what is going on. I ordered another bunch for my friends birthday on Thursday 12th October is that order going to be alright. My other friend is delighted with all her flowers, I am not, and I certainly don’t want to pay for extra gifts! Please sort out this mess, it is very embarrassing for me. Thank you

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Asked by Carol Deane (6 years ago)

The flowers were lovely but delivered to No 36 and whilst there was a card inside it didn't say who they were from.

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Asked by Bill Blyth (6 years ago)

The flowers I ordered on Thursday still haven't arrived by today. Sunday the 1St Oct. Where are they. I'm very distressed having been emailed to say Enroute.

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Asked by Joan Lawson (6 years ago)

The flowers that you delivered were beautiful My sister phoned me Thank you very much xxx

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Asked by susan (6 years ago)

I sent funeral fowers for 19.9.2017 the date on order was 16th & I could not amend this despite sending emails nwithin 5 minutes of placing order, flowers delivered too early as funeral on 20th I hope card was enclosed.

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Asked by Isabel Proffit (6 years ago)

I ordered flowers on the 15/9/17 to be delivered on the 18/9 they didn't turn up till 5 pm the following day bloody discrasfull service and no telephone number to contact anyone won't be using your service again

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Answered by Martin (6 years ago)

Apologies- the unnamed flowers were not yours, they have been found with an attached note and are beautiful- thank you Hazel

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Asked by Hazel (6 years ago)

I haven't heard anything from the recipient yet so hopefully they were delivered successfully.

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Asked by Patricia Legerton (6 years ago)

Order placed last week for delivery to 24 Hook Swindon SN4 8EA, NOT DELIVERED/RECEIVED ?

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Asked by Chris Neill (6 years ago)

Just a comment- the flowers were lovely but there was no message or name for the recipient to know who sent them!

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Asked by Hazel Hamilton (6 years ago)

I cannot upload my feelings about the appalling flowers received at a funeral; it is not letting me without a photo

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Asked by carol brain (6 years ago)

If you press skip, you do not have to upload a photo.

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Answered by Callum (6 years ago)

My roses are turning brown after two days...can you replace them please.

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Asked by Victoria hawkins (6 years ago)

Good morning I placed order of scented flowers for my sister for her birthday as I am in London I want able to visit her Unfortunately she wasn't happy with quality if flowers

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Asked by Mina Parmar (6 years ago)

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