Serenata Flowers Reviews

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How does Serenata Flowers deliver?

Helpful Report

(3 weeks ago)

Serenata Flowers delivers items by Courier.

Helpful Report

(3 weeks ago)

48.28%

Industry Average

“ Ordered flowers for delivery on a Friday. They were delivered 9left on the doorstep) just before 10pm on the Saturday. Customer service couldn’t care less. ”

- Anonymous

“ Distinctly disappointing service for a Mother’s Day delivery. ”

- Anonymous

“ Still waiting for flowers to be delivered they had been due for delivery yesterday, and no one is replying to my emails ”

- Anonymous

Serenata Flowers Reviews

Delivery - Slow