Serenata Flowers Reviews

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Serenata Flowers deliver? How long does Serenata Flowers take to deliver? Does Serenata Flowers deliver on time? How is accuracy and good condition of items delivered by Serenata Flowers?

Returns

Customer Service

How can I contact Serenata Flowers? How quickly does Serenata Flowers resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Serenata Flowers.

How does Serenata Flowers deliver?

Helpful Report

(1 month ago)

Serenata Flowers delivers items by Courier.

Helpful Report

(1 month ago)

47.46%

Industry Average

“ I ordered flowers on A Thursday , it said they would be delivered the next day, I was tracking when they were , they were on there way to be delivered and all of a sudden stopped, they were delivered on the Sunday, I got onto the florist, they said as I didn’t pay for next day delivery they could be delivered whenever! I’m so disappointed with their service after paying a lot of money for the flowers! I will never use these again ”

- Helen

“ I have used this company for a number of years, recently they changed their delivery service to Evri, the worse thing that ever happened twice now flowers have been lost and its not the company that re-imburses you they state you have to get the refund from EVRI. I will never use this lot ever again. Still awaiting a refund, I am not holding my breath. ”

- Keith Dale

“ These were sent to my dying friend , another friend was there to collect flowers at delivery which was two hours late and then what arrived is an insult . ”

- Katherine Evans

Serenata Flowers Reviews

Delivery - Slow