Serenata Flowers Reviews

3.4 Rating 5,983 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Serenata Flowers deliver? How long does Serenata Flowers take to deliver? Does Serenata Flowers deliver on time? How is accuracy and good condition of items delivered by Serenata Flowers?

Returns

Customer Service

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How does Serenata Flowers deliver?

Helpful Report

(1 month ago)

Serenata Flowers delivers items by Courier.

Helpful Report

(1 month ago)

48.15%

Industry Average

“ These were sent to my dying friend , another friend was there to collect flowers at delivery which was two hours late and then what arrived is an insult . ”

- Katherine Evans

“ V disappointed in delivery. Supposed to deliver on time for my mother's 90th birthday and did not arrive until early evening. Poor tracking apps and not reliable. Would not use again ”

- Anonymous

“ Ordered flowers for delivery on a Friday. They were delivered 9left on the doorstep) just before 10pm on the Saturday. Customer service couldn’t care less. ”

- Anonymous

Serenata Flowers Reviews

Delivery - Slow