Serenata Flowers Reviews

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Serenata Flowers deliver? How long does Serenata Flowers take to deliver? Does Serenata Flowers deliver on time? How is accuracy and good condition of items delivered by Serenata Flowers?

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How does Serenata Flowers deliver?

Helpful Report

(3 weeks ago)

Serenata Flowers delivers items by Courier.

Helpful Report

(3 weeks ago)

57.45%

Industry Average

“ My husband ordered flowers for Valentines, parcel arrive with flowers packed upside-down, the vase was broken and to be fair of very poor quality. No glass was found in the box and can only assume that vase was broken when packed for delivery. Shocking service, never to use them again. ”

- Viv

“ I ordered two orders for loved ones in wellingborough one arrived on time but the other not yet, the tracking said d There were 91in line for delivery, then 13 in line it’s now 3am and still saying 13 th to be delivered, already a day late , what is the problem? Please contact me,,,I can not seem to speak with anyone, and I needed the flowers delivered on a special date, very disappointed,,, ”

- ""

“ I paid extra £5 for courier delivery, as it was near Christmas and I wanted them to arrive quickly. ”

- ""

Serenata Flowers Reviews

Delivery - Average