Serenata Flowers Reviews

“ I ordered flowers for a special occasion and the delivery was not made. ”

“ I have sent a total of four emails to Seranata complaining about the non delivery of a bottle of Prosecco which I paid for. So far I have not even received an acknowledgement from them. I am determined to follow this through and expose this second rate company until justice is done. ”

“ I ordered flowers for Valentine’s Day. Still no delivery by the 16th so complained. They have refunded my money but I thought at least a gesture to my partner who has missed out would be appropriate. But they refused. It’s not about the money.. it’s about the poor service. Will never use them again ”

“ Ordered 24 roses and 2 mini bears. Flowers were poor quality on delivery and only 1 bear received. Contacted the company to request the second bear and they said they were unable to send it so could only offer a refund. Totally illogical as I could go online and order one, so nothing stopping them sending it out. ”

“ I ordered flowers and a card for an extremely sensitive family anniversary (bereavement) and was given the option of a date for delivery. ”

“ Despite being given different delivery times all day the flowers were not delivered until after 8. ”

“ When I asked for an explanation they said I could receive a refund or redelivery of the flowers I had ordered, but they would not even guarantee the redelivery date! They breched their contract with me to deliver on a specific date (their T&Cs say an additional 24 hours may be possible, but they didn't even deliver within that period). ”

“ Delivery was a day late and I received no response when I emailed them with my concern over the late delivery. The flowers arrived in a poor state: squashed in their box and several needed discarding. Very disappointed. ”

“ Very poor service. I ordered in the evening and asked to change the date of delivery first thing the following morning but I was advised that was not possible despite giving a full day’s notice as delivery was the day after the order was placed. I was told I could not change the delivery date and I was not entitled to a refund. I will not be using them again. ”

“ I ordered flowers on A Thursday , it said they would be delivered the next day, I was tracking when they were , they were on there way to be delivered and all of a sudden stopped, they were delivered on the Sunday, I got onto the florist, they said as I didn’t pay for next day delivery they could be delivered whenever! I’m so disappointed with their service after paying a lot of money for the flowers! I will never use these again ”