Serenata Flowers Reviews

“ First delivery never arrived. Second replacement delivery was badly packaged, squashed and damaged, third (replacement) never arrived. Standard responses from Customer Services who failed to properly acknowledge my emails. Difficult to find words for how exceptionally bad this experience has been. ”

“ I paid extra for a GUARANTEED delivery ( also for a special card). ”

“ Nice website, that’s it! Paid a premium for an extra large bouquet and scheduled day delivery for a friend’s birthday. Flowers arrived a day late and in terrible condition. Very disappointed! ”

“ I purchased flowers and a package that was to delivered the next day ,two days later and still not delivered, when I contacted them to cancel the order and refund they say I order standard delivery which can be late up to 24 hour its been 2 days past the delivery date and still no refund and no delivery terrible service that's not good ”

“ I ordered a very special delivery for an elderly cancer survivor, imagining joy, warmth, emotional healing etc. ”

“ I contacted support and was told "sorry we can't arrange delivery of the missing items, here's a refund of the items not delivered. ”

“ I ordered flowers for a special occasion and the delivery was not made. ”

“ I have sent a total of four emails to Seranata complaining about the non delivery of a bottle of Prosecco which I paid for. So far I have not even received an acknowledgement from them. I am determined to follow this through and expose this second rate company until justice is done. ”

“ I ordered flowers for Valentine’s Day. Still no delivery by the 16th so complained. They have refunded my money but I thought at least a gesture to my partner who has missed out would be appropriate. But they refused. It’s not about the money.. it’s about the poor service. Will never use them again ”

“ Ordered 24 roses and 2 mini bears. Flowers were poor quality on delivery and only 1 bear received. Contacted the company to request the second bear and they said they were unable to send it so could only offer a refund. Totally illogical as I could go online and order one, so nothing stopping them sending it out. ”