Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.40

3.4 Rating 5,922 Reviews

57 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,922 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful, affordable flowers, always delivered on time! I love quirky emails, too! Wouldn’t order flowers from any other company.”

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Posted 2 years ago

“I received a bouquet of flowers which rapidly deteriorated after 4 days I contacted Serenata and after submitting a picture they agreed to replace. The replacement has been beautiful and I could not fault.I have sent many flowers before from Serenata and they have always been good value”

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Posted 3 years ago

“I bought the ‘Peace’ bouquet for my mum-in-law’s 82nd birthday. The display looked gorgeous on the website and for £39.99 it appeared to be well worth it - especially as I was getting a Sunday (Nxt day) delivery. Ordering was easy - although I wish they would add PayPal to their method of payments, but then after reading some of the negative reviews, there may have been many disputes. Anyway, back to MY order. We arrived just after DPD delivered them and wee June took them out of the box. I was horrified 😱. “Is that them????” I asked. “It is hen. I think they’re lovely, Katy” replies my ever so kind mum-in-law. So I took them into the kitchen and separated the greenery (a lot) from the flowers (quite a lot too to be fair) and once I displayed/arranged them (which I love doing) in a large vase with fresh water and the feed, they took on a completely different look altogether. And there were still a lot of the freesias to open which will make it look fuller and more like the burst of white which I ordered. One white rose however had just begun to wilt but sprung back to life after cutting the usual couple of inches from the stem and sticking it in some lemonade for a minute - (which will pert any drooping flower up) before adding it to the display. So when I took them back to the livingroom, Wee June was delighted to the point of tears. She couldn’t believe they were the same flowers that came in the box. Only really one complaint (if that) - the card was sodden but the message readable but looked awful drying out. Other companies Iv used, Flying Flowers, M&S (never ever a Williamson’s 👎🏻) always have the card attached to the outer box in an envelope to prevent the obvious spillage that’s going to happen in transit. But overall, once the flowers were trimmed n cut and put in a lovely large vase, they were beautiful and can only improve once the closed buds open. Thank you, Serenata for the lovely flowers and for not being shy with the greenery (like a lot of others are - sticking the odd wee bit in). The greenery actually adds to the display when placed in all the right places in my opinion anyway, and I’m a fussy b***h when it comes to flowers, hence my initial reaction upon seeing them just out the box. Would I recommend Serenata? ABSOLUTELY. 100% and this is the company I will continue to use from now on, 🌺💐🌸🌷🌹🌼🌺”

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Posted 3 years ago

“Very Happy with the service as a last minute next day delivery for my daughters birthday, during lockdown. Very easy ordering and tracking system even for me. Unfortunately a couple of the blooms had fallen from the bunch but my daughter said she would press them.”

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Posted 3 years ago

“Flowers were not as good as portrayed in the photograph,very disappointed”

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Posted 4 years ago

“Delivered on time and notified me by email that the flowers had been delivered. Very pleased.”

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Posted 5 years ago

“Lovely fresh flowers delivered on the right day to the right person, what more can you ask”

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Posted 5 years ago

“Quick delivery but disappointed that the bouquet was not as big as I thought it would be for the money!”

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Posted 5 years ago

“Thank you delivering some lovely flowers to my friends. Just a great pity you could not deliver the second order on the correct day.”

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Posted 5 years ago

“Flowers were delivered on time. Obviously I have no idea whether the flowers looked as good as in the photo. The recipient would be too polite to complain even if the flowers were not in top condition. I can only trust!”

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Posted 5 years ago

“A really good service flowers good ,only problem courier just left them outside the front door of the house without knocking on door.”

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Posted 5 years ago

“Nice bunch of flowers, undamaged and still going!”

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Posted 5 years ago

“The flowers were beautiful and a fitting tribute to my sister. However the card was not with the flowers and the Funeral Directors were not aware of who had sent them. :-(”

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Posted 5 years ago

“The flowers were delivered as ordered; fresh and lively. The only issue I had is that they were not arranged in the same way as in the photo.”

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Posted 5 years ago

“The flowers i received were beautiful.”

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Posted 5 years ago

“Ordered flowers just after 6pm day before I needed them. They arrived under 24hrs later. Kept informed at all points.”

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Posted 5 years ago

“Very beautiful bouquet and great quality .... would have been 5 stars but the delivery was thrown over the back wall of the house ... great flowers at a great price”

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Posted 5 years ago

“The flowers were beautiful, and they were delivered in time for Mums Birthday. Unfortunately, she didn't know who they were from as there was no card. If that was my fault for not filling in the order correctly so be it, but I think Serenata should have some way of checking with the customer before the flowers are sent with no notification of who has sent them. Also, I was not given the chance to revise my order before it seemed to whizz off. I would have chosen a different day for sending as the flowers arrived 3 days before her Birthday. It may be that I clicked too quickly. But a lot of web sites ask you if you are sure before clicking "confirm"”

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Posted 5 years ago

“Good price and Sunday delivery.”

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Posted 5 years ago

“Customer reported flowers were very nice but proved impossible to obtain a tax invoice.”

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Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,922 reviews