Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good site and quick pick of order. Sad I couldn't arrange drop off time”

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Posted 7 years ago

“Excited service & beautiful flowers 💐”

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Posted 7 years ago

“The flowers in the bunch were lovely and fresh. The chocolates were very good and the delivery was on time. In terms of value for money I thought the bunch itself was a little disappointing volumewise.”

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Posted 7 years ago

“Great courier service with updates and very helpful delivered notification. Recipient sent a photo and flowers look like they were delivered in excellent condition.”

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Posted 7 years ago

“Easy to access the website and a good range of flowers on display. Possibly a little more on anniversaries would help (eg Silver Wedding, Golden Wedding etc). Otherwise a very easy process. I presume payment details are secure. Thank you for asking”

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Posted 7 years ago

“accurate, quick delivery. Would be better if there was a no charge option to indicate to the recipient who the flowers were from.”

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Posted 7 years ago

“Flowers were great, just a little small for 55GBP. Delivery, everything else was great. So high quality not great value for money.”

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Posted 7 years ago

“My friend was very pleased with my birthday offering, although she didn’t get home until midnight!”

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Posted 7 years ago

“Delivery early in the day and plant looked exactly as it was on the website... mum was over the moon”

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Posted 7 years ago

“Delivered at short notice, very happy with the service.”

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Posted 7 years ago

“Very nice flowers and quick delivery. Excellent service but the website isn't easy use and I needed to contact the customer contact team to complete the booking.”

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Posted 7 years ago

“Easy to order and a great choice of bouquets. Wine and chocolates great idea too.”

Serenata Flowers 4 star review on 10th April 2018

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Posted 7 years ago

“Flowers were great, but I didn't want to pay extra for a timed delivery, and sorry but I couldn't find my way around your web site to see where I could have added where the flowers were to be left as I knew my daughter was going to be away until late.”

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Posted 7 years ago

“Very happy with the service we received. My Aunt loved the flowers. Thank you”

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Posted 7 years ago

“Very easy web page to use . Very good contact emails to update you.i sent to a friend she said they were lovely. Sent her bouquet, I didn’t see them for myself but I she said they were nice.”

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Posted 7 years ago

“the flowers were beautiful and with free next day delivery was a definite bonus. flowers arrived on time and were well wrapped to keep them lovely my only issue was the size of the bouquet i upgraded to get a larger bouquet however i was quite disappointed with the size that arrived.”

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Posted 7 years ago

“the flowers were good the only problem I had was selecting a date for delivery as i was ordering in advance of the date, but we got there in the end”

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Posted 7 years ago

“Easy to use,photos of flowers helps a lot when considering what to send,overall good”

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Posted 7 years ago

“Delivered exactly when they said they would despite it being a bank holiday weekend.”

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Posted 7 years ago

“Flowers were delivered on the day they were ordered for, well boxed.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews