Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 21st August 2023

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good site and quick pick of order. Sad I couldn't arrange drop off time”

Helpful Report

Posted 6 years ago

“Excited service & beautiful flowers 💐”

Helpful Report

Posted 6 years ago

“The flowers in the bunch were lovely and fresh. The chocolates were very good and the delivery was on time. In terms of value for money I thought the bunch itself was a little disappointing volumewise.”

Helpful Report

Posted 6 years ago

“Great courier service with updates and very helpful delivered notification. Recipient sent a photo and flowers look like they were delivered in excellent condition.”

Helpful Report

Posted 6 years ago

“Easy to access the website and a good range of flowers on display. Possibly a little more on anniversaries would help (eg Silver Wedding, Golden Wedding etc). Otherwise a very easy process. I presume payment details are secure. Thank you for asking”

Helpful Report

Posted 6 years ago

“accurate, quick delivery. Would be better if there was a no charge option to indicate to the recipient who the flowers were from.”

Helpful Report

Posted 6 years ago

“Flowers were great, just a little small for 55GBP. Delivery, everything else was great. So high quality not great value for money.”

Helpful Report

Posted 6 years ago

“My friend was very pleased with my birthday offering, although she didn’t get home until midnight!”

Helpful Report

Posted 6 years ago

“Delivery early in the day and plant looked exactly as it was on the website... mum was over the moon”

Helpful Report

Posted 6 years ago

“Delivered at short notice, very happy with the service.”

Helpful Report

Posted 6 years ago

“Very nice flowers and quick delivery. Excellent service but the website isn't easy use and I needed to contact the customer contact team to complete the booking.”

Helpful Report

Posted 6 years ago

“Easy to order and a great choice of bouquets. Wine and chocolates great idea too.”

Serenata Flowers 4 star review on 10th April 2018

Helpful Report

Posted 6 years ago

“Flowers were great, but I didn't want to pay extra for a timed delivery, and sorry but I couldn't find my way around your web site to see where I could have added where the flowers were to be left as I knew my daughter was going to be away until late.”

Helpful Report

Posted 6 years ago

“Very happy with the service we received. My Aunt loved the flowers. Thank you”

Helpful Report

Posted 6 years ago

“Very easy web page to use . Very good contact emails to update you.i sent to a friend she said they were lovely. Sent her bouquet, I didn’t see them for myself but I she said they were nice.”

Helpful Report

Posted 6 years ago

“the flowers were beautiful and with free next day delivery was a definite bonus. flowers arrived on time and were well wrapped to keep them lovely my only issue was the size of the bouquet i upgraded to get a larger bouquet however i was quite disappointed with the size that arrived.”

Helpful Report

Posted 6 years ago

“the flowers were good the only problem I had was selecting a date for delivery as i was ordering in advance of the date, but we got there in the end”

Helpful Report

Posted 6 years ago

“Easy to use,photos of flowers helps a lot when considering what to send,overall good”

Helpful Report

Posted 6 years ago

“Delivered exactly when they said they would despite it being a bank holiday weekend.”

Helpful Report

Posted 6 years ago

“Flowers were delivered on the day they were ordered for, well boxed.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,923 reviews