Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website so quick to order. Free delivery which is good. Price was good too. Delivery meant to be between 8am and 8om but the flowers were not delivered until gone 9pm, quite late.”

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Posted 7 years ago

“Beautiful flower basket. My mum loved them”

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Posted 7 years ago

“My sister was very pleased with her flowers,she was surprised and they look beautiful.”

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Posted 7 years ago

“Placed order and delivered on time good service 👍”

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Posted 7 years ago

“Very fast delivery”

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Posted 7 years ago

“The website was easy to use and it was clear what I was getting. It was very reasonably priced. The company emailed me keeping me informed of the progress of my order. The flowers were for a member of my family that is unwell and there was an appropriate card. In my thank you from her she said the flowers were beautiful although I have not seen them myself. I will definitely use this site again.”

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Posted 7 years ago

“Great feedback from Serenata flowers. It is great that I hear when the flowers have been delivered! Good fun company!”

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Posted 7 years ago

“Competitive price and good service. No dramas.”

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Posted 7 years ago

“Lovely flowers and on time”

Serenata Flowers 4 star review on 26th March 2018

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Posted 7 years ago

“Pretty long lasting arrangement.”

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Posted 7 years ago

“I ordered a Grandissimo bouquet containing roses from Serenata. I was impressed that after ordering late the night before they were required they were delivered by lunchtime the following day! Excellent service and communication. The only reason I haven’t given 5 stars is that the outer petals on two of the white roses were quite damanged and bruised which was a little disappointing. Overall though I would use the company again and reorder flowers from here.”

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Posted 7 years ago

“They where a gift, the recipient was very pleased”

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Posted 7 years ago

“Once again Serenta delivered. Excellent service and flowers.”

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Posted 7 years ago

“Yeah I am very happy with service”

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Posted 7 years ago

“Delivered on time Nicely presented Great all round experience Will use again”

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Posted 7 years ago

“Delivered as promised, good price for nice flowers.”

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Posted 7 years ago

“Nice flowers. But I was unable to place an order when I could only quote half the postcode.”

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Posted 7 years ago

“Flowers were lovely however, I added on some hand cream as and extra gift but this was not delivered, instead a balloon and a cake. It was still appreciated by the recipient but not what I ordered.”

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Posted 7 years ago

“I ordered some Mother's Day flowers for my mother-in-law . Unfortunately due to domestic breakdown in communications, it was realised at 8.00 on Saturday evening that neither my husband or I had organised the flowers ! Serenata saved the day and delivered a beautiful bouquet by Sunday lunchtime . Thank you so much”

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Posted 7 years ago

“Beautiful display of flowers - well worth the money and the delivery was informative”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews