Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered via serenata twice now from australia for my sister in the uk. Both arrived quickly & my sister sent photos of the flowers, chocolates & teddy bear . She loved them. The most recent flowers looked lovely.”

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Posted 7 years ago

“Lovely flowers, delivered promptly think there should have been some fronds, but overall super”

Serenata Flowers 4 star review on 13th March 2018

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Posted 7 years ago

“Great quality products and fast delivery.”

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Posted 7 years ago

“Flowers arrived on time, delivery man was nice and polite, the flowers were lovely. My only disappointment was the arrangement was smaller than I thought it would be.”

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Posted 7 years ago

“Happy with flowers. However flowers left in shed and no note saying so. Was asked to leave out the back. Other than that very happy”

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Posted 7 years ago

“Came across Serenata onlibe when sending fliwers to my mum in the uk. Im in NZ. They were delivered the next day and she loved the arrangement. Thanks Serenata!”

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Posted 7 years ago

“Quick and easy way to buy beautiful flowers”

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Posted 7 years ago

“Very puctual...delivered on time! Flowers were beautiful but there was a distinct lack of greenery to complement the flowers themselves. Did not look as full as picture.”

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Posted 7 years ago

“Mother-in-law very pleased with Mother's Day flowers (sufficient to fill three vases) second time using Serenata and both recipients have commented very favourably on gift.”

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Posted 7 years ago

“Lovely fresh flowers and good selection as always. Well packaged and delivered by lunchtime on Mother's Day. Only complaint would be that there is too much greenery and this slightly overpowers the display.”

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Posted 7 years ago

“I ordered flowers, to be delivered for mother's day, I, personally haven't seen them, as my mother lives, some distance away, but she, was over the moon with the flowers and I was pleased they made her happy.”

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Posted 7 years ago

“I Have used this service to send flowers & other gifts to my family on special occasions for about 3 years. For the last 3 years running, there has been a delivery issue with getting the items to my mother's property. The property is on down a small path offset from the main road. There is no way to specify this in the delivery instructions. At present, your 'special delivery instructions' field is a drop-down list of limited choices. This problem could be solved if you provided a Free-text field to enter special delivery instructions, or an 'Address 2' line.”

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Posted 7 years ago

“All delivered well in time, on time and kept me posted with the progress.”

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Posted 7 years ago

“I ordered some flowers for mother's Day and my mum absolutely loved them”

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Posted 7 years ago

“Considering it was mother's day I was really pleased with the speed of the delivery (ordered the previous day). Unfortunately the roses seemed to be of poor quality and the petals were already starting to brown. The rest of the flowers survived the journey thankfully. The website is really easy to follow and the delivery was swift. Only downside was the roses.”

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Posted 7 years ago

“Was kept informed about delivery, flowers arrived iwhich were beautiful. One orchid bud had fallen off, I think this was in transit. I Would use them again.”

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Posted 7 years ago

“Delivered as promised.”

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Posted 7 years ago

“Web site is nice and easy to follow and the flowers are as advertised, also they deliver when they say they will. One small negative comment is that the cards they charge additional for are not particularly good quality.”

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Posted 7 years ago

“most of flowers was fantastic apart from roses they looked wilted outer petals brownish yellow”

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Posted 7 years ago

“Disappointed that there were fewer flowers than on the actual website image, but they arrived before midday, which was speedy for a last minute order. Mum was happy!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews