Name: Serenata Flowers
Rating: 3.38

“Delivered on Mothers Day by lunchtime. I have been told the flowers are lovely and very fresh.”

Posted 7 years ago

“Service excellent:Promo discount didn't apply at checkout but CS resolved very quickly and applied manually. Flowers arrived at a good time and in good condition. Disappointed that bouquet was very very small bunch - hard to tell from pictures and description and while I ordered a standard size I expected a bit more for the price so wee bit embarrassing, but otherwise all good.”

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Posted 7 years ago

“Great flowers and delivery”

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Posted 7 years ago

“Lovely bouquets, lots of choice, quick delivery. One negative tho - delivered by yodel. Man rang doorbell and despite the recipient going straight to answer it, a note was put through door as she was walking towards it. When she opened door and called to him he just pointed at door step and carried on walking away. ‘Leave on doorstep’ was an option but I didn’t choose it. I requested ‘leave with neighbour’. Lucky she was in just didn’t answer the door within 5 seconds.....”

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Posted 7 years ago

“It was delivered on time and in good condition.”

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Posted 7 years ago

“Delivered early on Mothers day which was nice. Process of ordering really easy. Communication very good.”

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Posted 7 years ago

“Lovely flowers and being kept up to date on delivery was very good.”

Serenata Flowers 4 star review on 12th March 2018

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Posted 7 years ago

“Arrangement was delivered on time. However, I was expecting it to be bigger than it actually was!!”

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Posted 7 years ago

“Recipient said flowers were lovely ........... however she was at home all day , the door bell wasn't rung and the flowers left outside the enclosed porch despite our instructions of " be patient" , as the recipient is in her 80's”

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Posted 7 years ago

“The flowers were great, the card, balloon and chocolates, same, were great. Only thing I didn’t like is that they were left on my mother’s doorstep. Other than that, absolutely great service.”

Serenata Flowers 4 star review on 10th March 2018

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Posted 7 years ago

“They made my parents very happy on their wedding Anniversary”

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Posted 7 years ago

“Good communication re delivery. Pretty daffodils in a jug. Good service.”

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Posted 7 years ago

“My gift of flowers were appreciated but although I hand ticked the box for a thank you card my friends didn't know who had sent them. I decided to ring them later in the evening and was thanked, they had planned to ring you for details of sender.”

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Posted 7 years ago

“They do a good job. Only issue was that the flowers were to reach on 4th March but they were delivered on 6th March. It was due to the snow. Rest was all good. Thanks for the good quality of flowers & chocolates.”

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Posted 7 years ago

“Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! My only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Thankfully she got them and she loved them, the parcel made her day!”

Serenata Flowers 4 star review on 5th March 2018

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Posted 7 years ago

“Quick easy order, good prices and great customer service”

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Posted 7 years ago

“Good choice”

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Posted 7 years ago

“Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! My only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Thankfully she got them and she loved them, the parcel made her day!”

Serenata Flowers 4 star review on 3rd March 2018

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Posted 7 years ago

“The person I sent them to said they were lovely and fresh in a special surprise box”

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Posted 7 years ago

“We live in New Zealand and have used Serenata Flowers on several occasions to send flowers to friends and family in the UK.. The service has always been excellent with frequent updates. We don't always hear from the recipient and our most recent gift to a friend in a rest home on her 96th birthday remains unacknowledged as our friend has little memory. We are pleased that we can trust Serenata's service.”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Serenata Flowers Reviews