Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were lovely and our friends very happy to receive them. Some difficulty with the courier on delivery as to a farm but deliveried the next day so very happy.”

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Posted 6 years ago

“The flowers were received in good condition and delivery was on the day requested.”

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Posted 6 years ago

“Kept up to date and delivered as per schedule. Only reason that I didn't give it 5 star is because it arrived quiet late on the day.”

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Posted 6 years ago

“Arrived as expected and the family said they were lovely.”

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Posted 6 years ago

“Lovely flowers, but was unable to add our names to message (immediately after I paid and ordered them)???”

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Posted 6 years ago

“Ordering and delivery arrangements were excellent and I was kept well informed about the order. The slight disappointment was that the flowers did not appear to match the picture. Wanted gold colours as the picture as it was a Golden Wedding but apparently they were yellow and red.”

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Posted 6 years ago

“I live in Greece and I had flowers sent to my niece after giving birth to twins. She immediately texted me to say that they were beautiful. The only thing is that it's a shame that we don't get to see the flowers being received by our loved ones. That's something you'll have to work on because no company does this as far as I know and those sending flowers as a surprise will be thrilled to see their reaction. Another thing is being sent a message or phoned and another is admiring the moment. Thank you.”

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Posted 6 years ago

“some blooms arrived rather limp,after following the instructions as to vase loading they seemed to pick up a little but the next day more of them have gone limp. As this was for a golden wedding gift I am left a little disappointed.”

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Posted 6 years ago

“Beautiful flowers arrived on day requested. Would use them again. Very pleased”

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Posted 6 years ago

“very good service delivery and ordering was easy”

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Posted 6 years ago

“Had a good experience”

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Posted 6 years ago

“Kept informed. Delivery on time. Recipient very pleased. Job done. Would be good if wine was on extra option.”

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Posted 6 years ago

“They was a gift for a friend she loved them”

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Posted 6 years ago

“sorry to say the box they came in must have got damaged in van ..some of the flowers had damage to .. i was dissapointed after the price i had paid ..”

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Posted 6 years ago

“Can’t say anything about the quality of the flowers as I haven’t spoken to the recipient but the website was very user friendly and I was kept updated about the progress of the order.”

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Posted 6 years ago

“I spoke to the person who received the flowers 10:45 she loves them thank you.”

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Posted 6 years ago

“Lovely flowers and great service. Like the notifications when flowers are on their way and delivered and the pricing structure is clear and gives a lot of choice.”

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Posted 6 years ago

“Ordered flowers on the Saturday for the Sunday. My friend took a picture of them when they arrived. They looked great, she was very happy, they were fresh and had a lovely smell. Thank you.”

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Posted 6 years ago

“Easy ordering service, next day delivery, great flowers. A couple of the roses had dead petals on them but once taken off the flowers were very well received.”

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Posted 6 years ago

“Good service and flowers lovely. Thank you.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews