Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 21st August 2023

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It arrived when it said it would. And my friend was happy with the flowers”

Helpful Report

Posted 5 years ago

“I understand the flowers were beautiful. Only negative comment is that they arrived late in the evening.”

Helpful Report

Posted 5 years ago

“I was pleased they were delivered in good condition I have not seen the flowers so can't comment on their quality but understand they were fine”

Helpful Report

Posted 5 years ago

“Flowers were fir my sister in law and she thought the were lovely.”

Serenata Flowers 4 star review on 16th June 2018

Helpful Report

Posted 5 years ago

“Easy flower delivery, not the cheapest”

Helpful Report

Posted 5 years ago

“I thought I had ordered the delivery for before noon but delivery did not come till 4.30pm The driver just left them in the stairway anyone could have picked them up lucky for me I was coming back from shops and found them myself I have booked flowers before for my daughter in oxford and have never had this problem before.”

Helpful Report

Posted 5 years ago

“Ordered for a friend at work who is unwell. Fast delivery, good customer service. My friend said flowers were beautiful. Only negative was I only saw a picture online of flowers.”

Helpful Report

Posted 5 years ago

“I felt it was a good service overall. My friend said the flowers I sent were very beautiful, although the instructions weren’t as good as they could’ve been. The standard card would be better if smaller and maybe more ‘card’ like too!”

Helpful Report

Posted 6 years ago

“I wanted to send flowers to two different people on a Sunday, but found that there was no provision for two addresses so I emptied the basket logged in again and did each bunch, addressee and payment separately. I received two emails with complete details, and later a text informing me that my order couldn't be completed because the basket was empty - I thought this referred to my very first attempt at ordering. On the Sunday morning I was informed that the first bunch was on it's way so I logged in to find out what was happening with my second order. A message showed that it had been cancelled as the basket was empty. I contacted the support team and received an automated email. I was again informed that the transaction has been cancelled. I phoned Barclaycard to try to ascertain if two payments had been made, but the transactions were pending (probably because of the weekend). Meanwhile I heard from the first recipient that flowers had arrived and they were 'lush'! So thank you one very satisfied lady. I feel that if you could amend your form to allow different addresses as it's possible to purchase more than one bunch of flowers then I would not have had a problem. My solution was to transfer money to the bank account of the second recipient and ask them to get their own flowers, and a bottle of something nice. So really the surprise element was taken as I was anxious that something should be received that day.”

Helpful Report

Posted 6 years ago

“Good service”

Helpful Report

Posted 6 years ago

“we live in Australia so haven't actually seen them but, the pics looked very nice and our cousin, whos burthday it was loved them, so, that's good enough for me.”

Helpful Report

Posted 6 years ago

“Easy to oprder, good feedback on status of order, reasonable price, on-time delivery!”

Helpful Report

Posted 6 years ago

“They were delivered on time to the person. She contacted me to say thank you and they were beautiful.”

Helpful Report

Posted 6 years ago

“Lovely flowers, good price however next day delivery left a lot to be desired in so much as they were not delivered in 7.30pm. Would use them again.”

Helpful Report

Posted 6 years ago

“I paid for delivery "Guaranteed Before 10:30am" but the flowers didn't arrive until 10:54.”

Helpful Report

Posted 6 years ago

“The products ordered arrived in a good condition and on the day requested.”

Helpful Report

Posted 6 years ago

“I’ve used Serents a few times now and the flowers have always been well received & the feedback I get each time is always, “they’re beautiful!” 😊 very impressed! My only criticism is that the delivery driver left the flowers sent for my friends birthday yesterday in her BIN; luckily it wasn’t bin day and she got home before the intense heat wilted them. 😞”

Helpful Report

Posted 6 years ago

“Efficient service with good updates on progress. When I saw the photo there seemed to be fewer freesias in the bouquet than seen on the website. The roses looked lovely and as per the photo. The recipient was delighted with them (they were a surprise) and as she didn't see the picture wasn't disappointed. Good value for money though.”

Helpful Report

Posted 6 years ago

“Flowers were beautiful. The only reason I did not give 5 stars was because there was no card with flowers. Computer crashed at that point so used the Contact Us immediately after it accepted payment asking for card to be added and included message. So I felt that the Contact Us facility is a waste of time. I was disappointed that the greeting was not attached. Flowers and delivery were excellent.”

Helpful Report

Posted 6 years ago

“Told by my friend “Flowers beautiful.” BUT delivery person could not find her apartment. Suggest you include a “Recipient’s contact phone number” to assist with delivery. On second attempt, delivery van was parked in her husband’s reserved parking space. When challenged, the delivery man said “Looking for apartment XXX.” He asked the best person - he lived there!”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,923 reviews