Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were delivered in the evening when we were celebrating my birthday. The box which was battered and partly open was left on the doorstep Monday June 22nd was a very hot day and the roses had completely wilted and never recovered in water. I threw several away on day two and the whole bouquet had to be thrown away on the Friday. Really disappointing experience.”

Helpful Report

Posted 1 month ago

“Serenata are masquerading as a legitimate flower delivery company. Who have they in their wisdom decided to partner with? EVRI ! Their projected delivery times are consequently fanciful - and of course it is a lottery if they get delivered to the right address - similar many of you reading this review who had anything delivered by this amazingly incompetent firm. But the worst thing? Trying to get Serenata to take responsibility for this is like getting blood out of the proverbial stone - in fact that’s an insult to stones! My ordered flowers arrived fully SEVEN days after the delivery date, having languished in the EVRI depot without a single attempt at delivery in the intervening period. Unsurprisingly half of the flowers were dead and the box damaged AND delivered to the wrong address. Surely, you might think, Serenata will of course offer a replacement or refund without hesitation? Not a bit of it - they simply argue about addresses and it not being there responsibility - and refuse to acknowledge that their CHOSEN courier has delivered flowers seven days late without seeming to understand that this might compromise the contents! UNDER NO CIRCUMSTANCES should you consider using Serenata for ANYONE that you care about - you may be lucky - but God forbid if you’re not - they will not lift a finger to help you and will do EVERYTHING they can to avoid compensating you in ANY way.”

Serenata Flowers 1 star review on 25th June 2026

Helpful Report

Posted 1 month ago

“The flowers arrived dead after spending over 24 hours in a delivery van. Dreadful”

Serenata Flowers 1 star review on 23rd June 2026

Helpful Report

Posted 1 month ago

“We have used serenata quite a few times. But we won’t again after our recent purchase. My husband ordered me flowers for my birthday. Due for delivery on Saturday it’s now Tuesday and I still haven’t received them ! My hubby has emailed sernata complaints but it says it takes up to 28 days to reply ! Meanwhile my birthday flowers (now late and probably dead in the box) still haven’t been delivered by Evri ! The tracking just says they are at there warehouse. Been there since Friday. Evri are one of the worst delivery companies why do people use them ! That coupled with no real means of a complaint with serenata means it’s the last time we buy from them. What a waste of money and still no flowers for my birthday. Maybe I’ll get dried ones in time for my birthday next year !”

Helpful Report

Posted 2 months ago

“I ordered flowers for my sister's birthday to arrive 26th May - pink peonies. The flowers were not delivered . Ervi were the courier service who advise me on their website the flowers had been returned to Serenata . Not acceptable. I emailed Serenata to find out what was going on. The second bunch was delivered 29th May. ( 4 days late) Instead of pink ones they delivered red ones. Perhaps you should consider using another delivery company.”

Helpful Report

Posted 2 months ago

“First bouquet was in a poor state when they arrived so contacted them. They offered to send a replacement which would be " sent in bud" . They arrived 3 days later than promised and the flowers were mouldy, some of the roses were beyond saving and the greenery was brown and some even crispy. It pained me but I had to throw them away on the compost heap. Customer service non existent really and can't even be bothered to even try to contact them again and show them pictures. Please dont waste your money or send them as gifts as you ill probably be sorely dissatisfied and disappointed.”

Helpful Report

Posted 2 months ago

“First delivery never arrived. Second replacement delivery was badly packaged, squashed and damaged, third (replacement) never arrived. Standard responses from Customer Services who failed to properly acknowledge my emails. Difficult to find words for how exceptionally bad this experience has been.”

Helpful Report

Posted 2 months ago

“I ordered flowers for an 80th birthday for someone who is very, very seriously ill. I paid extra for a GUARANTEED delivery ( also for a special card). I received emails to say my delivery was being prepared. On the morning at 10.33 the tracking from Evri showed the flowers would not be delivered. Goodness knows why! It was impossible to get any information- only an online chat which didn't work until Tuesday as it was Bank Holiday! Today, I was told the flowers had been delivered 4 days before...!! They hadn't. I have been promised a refund but NOTHING can make up for the fact that I had missed this very, very important birthday. Be aware. It would appear 'Guaranteed delivery' means no such thing! I shall NEVER use Serenata Flowers again! I'm saddened and disgusted!”

Helpful Report

Posted 2 months ago

“Nothing like the flowers I ordered in the picture, massive disappointment when friend sent me picture when received Shouldn’t be allowed to advertise something and send something completely different. For the price paying for these massive disappointment”

Serenata Flowers 1 star review on 21st May 2026

Helpful Report

Posted 2 months ago

“The box containing the flowers was broken and bashed, flowers hanging out of it. The flowers were in a weary state and half of them didn't revive. My Mothers Day gift was such a disappointment. Customer services did respond initially to my complaint .I sent photos and evidence of the packaging and dismal flowers. 19th March I sent the SN number later as I'd been away. Since 29th March I've had no correspondence from Customer services. Totally ignored. I am very unhappy with the lack of service from this company.”

Helpful Report

Posted 2 months ago

“My bouquet I arranged to be delivered to my sister Maura Ryan for 5th May didn't get delivered. My sister found s few days later behind large bin, when she opened box flowers they were dead. No note was dropped inside letter box to say where they were left. I did not receive a phone call to say there was an issue.Very disappointed service, big letdown for her birthday.”

Serenata Flowers 1 star review on 16th May 2026

Helpful Report

Posted 2 months ago

“Nice website, that’s it! Paid a premium for an extra large bouquet and scheduled day delivery for a friend’s birthday. Flowers arrived a day late and in terrible condition. Very disappointed!”

Serenata Flowers 1 star review on 14th May 2026

Helpful Report

Posted 2 months ago

“I purchased flowers and a package that was to delivered the next day ,two days later and still not delivered, when I contacted them to cancel the order and refund they say I order standard delivery which can be late up to 24 hour its been 2 days past the delivery date and still no refund and no delivery terrible service that's not good”

Helpful Report

Posted 2 months ago

“Serenata Flowers managed to achieve something I previously thought impossible: making FLOWERS stressful. I ordered a very special delivery for an elderly cancer survivor, imagining joy, warmth, emotional healing etc. What I actually received was a masterclass in delayed logistics and interpretive customer service. The flowers apparently embarked on their own spiritual journey, because nobody at Serenata could tell me where they were, when they’d arrive, or how to contact an actual human being in real time. Their communication system seems to rely heavily on vague emails drifting through cyberspace long after the damage is done. And after all this? The grand gesture of goodwill was… 20% off my NEXT order. Bold of Serenata to assume there will be a next order. Nothing says “we value your custom” quite like: “Sorry we ruined your important delivery - fancy gambling again next week?” If you enjoy emotional uncertainty, mysterious logistics, and feeling personally ghosted by a bouquet, Serenata Flowers may be the company for you.”

Helpful Report

Posted 2 months ago

“Where do I start, dead or nearly dead flowers, box almost destroyed. Complained and the replacement was as bad if not worse. Do not use this company, absolute con. Disappointment guaranteed.”

Helpful Report

Posted 2 months ago

“Before ordering know that Serenata will not permit any cancellation (even if you are told it is possible) and any "amending the order." There is no possibility of cancelling an order : there is no telephone contact anywhere on the website. One must first register with Serenata. Then when you look at your account and are "offered" a possibility to "amend the order" It turns out to be NOT possible. Even if you are well within the time period allotted for changes, there is still no possibility. I have had to take out a formal complaint with the credit card company to attempt to retrieve my payment. I would rate their communcations as 0 - given they carry on (after you have tried to cancel within the allotted time) as though no request has been made. Dishonest company - I am not impressed and would not use again.”

Helpful Report

Posted 3 months ago

“Mother’s Day flowers ordered in plenty of time, to be delivered the day before. No deliveries either days. No proactive follow up, I had to chase. Stalling for multiple days with banal questions instead of sending the flowers per the order. No refund and flowers so just late flowers at my expense. Worst experience, total fail. Will not use again. Actively recommend not to use.”

Helpful Report

Posted 4 months ago

“Received as gift Mother’s Day flowers. Extremely disappointed. Looked half dead when opened the box. Few sad roses I stem gypsophlia. Seen better condition flowers thrown away. Despite this I did try with care instruction didn’t help. Within 3 days rose heads dropped had to be thrown away. What a shocking set of flowers which I am sure my daughter paid over the odds for. Do not use total waste of money.”

Helpful Report

Posted 4 months ago

“The flowers were ordered by our son in Australia for Mother’s Day and were very disappointing. They were upside down in the box left on our doorstep by Ervi. The flowers looked like discounted old flowers in a petrol station. Flower heads missing, wilting foliage and no water in the packaging. We have advised our son never to use serenata again. Disgraceful”

Helpful Report

Posted 4 months ago

“Very disappointed with the mother day flowers that bad i put a 35 pound bundle of dead flowers instantly in the bin and went and bought some more. Nothing like the photos. Avoid at all cost”

Helpful Report

Posted 4 months ago

Serenata Flowers is rated 3.4 based on 6,020 reviews