Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this company for a number of years, recently they changed their delivery service to Evri, the worse thing that ever happened twice now flowers have been lost and its not the company that re-imburses you they state you have to get the refund from EVRI. I will never use this lot ever again. Still awaiting a refund, I am not holding my breath.”

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Posted 6 days ago

“Flowers that were delivered on Monday were dead by Friday. No response from customer services. Will not order again.”

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Posted 1 week ago

“Don't order from this company . I have ordered flowers for people in the u.k many times over the years and ave never had an issue until now. I have added pics of what I ordered compared to what arrived . These were sent to my dying friend , another friend was there to collect flowers at delivery which was two hours late and then what arrived is an insult ...the "vase" I paid for was a jam jar which she quickly changed and put the " flowers" into a pottery mug, trying to salvage the situation on my behalf . I'm so angry and sad .”

Serenata Flowers 1 star review on 18th July 2025

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Posted 1 week ago

“My order was not delivered, impossible to get hold of someone to explane to me what happened. Finally found an e-mail but no answer. Connot get a refund. I am extremely dissapointed.”

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Posted 3 weeks ago

“I ordered flowers to be delivered to my Mum for her birthday on 4th of July, it is now the 9th of July and flowers have not been delivered. I live in Australia and I rely on professional companies to act on my behalf. I have not had any correspondence explaining why the flowers have not been delivered. My order number is SN22619701.”

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Posted 3 weeks ago

“V disappointed in delivery. Supposed to deliver on time for my mother's 90th birthday and did not arrive until early evening. Poor tracking apps and not reliable. Would not use again”

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Posted 2 months ago

“Ordered flowers for delivery on a Friday. They were delivered 9left on the doorstep) just before 10pm on the Saturday. Customer service couldn’t care less.”

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Posted 2 months ago

“Very disappointed, don't want to upset my friend but the flowers were very tatty, carnations mostly broken, two stems of tiny chrysanthemums, more green than white, four insipid roses and three bent and twisted alstro. Can't see this selection on your sales site”

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Posted 2 months ago

“I have been trying to contact serenata flowers for 2 days about an undelivered order. My emails to the 2 published email addresses bounced back saying incorrect address so undelivered. I had a Chatton interaction which was worse than useless”

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Posted 2 months ago

“Ordered flowers for my son and daughter in law but when they arrived they looked very poor as if they had been in the box for a week I would not order from Serenata again”

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Posted 3 months ago

“Have used the service a number of times. The price has remained the same but the quality and quantity has been reducing lately. Last order was mostly twigs and the flowers were dead within 4 days. Not an adequate response from customer service. Unfortunately won't use again which is a shame.”

Helpful Report

Posted 3 months ago

“Distinctly disappointing service for a Mother’s Day delivery. Whilst I was impressed with the commitment to delivery on Mother’s Day itself, the feedback from my mum was that the flowers looked battered. She wanted to give them a day of water ahead of casting judgment but was very unhappy with what she received and they had to be thrown out after 4 days. The flowers were head-down in the box, based on the packaging orientation and looked to be very dry and damaged. There was nowhere near enough life left in them for a bouquet of the cost. £2 Tulips from Tesco have lasted double the time already and look leagues nicer than what was shipped to my mum on Mother’s Day. Seranata’s quality check period for resends and refunds is a measly 5 days. When I contacted after 8 days there was nothing I could do except “accept their apologies”, despite the flowers expecting to have a much longer shelf life than 8 days. It’s very disappointing as a long-term customer of Serenata. I will think twice before ordering again.”

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Posted 3 months ago

“Still waiting for flowers to be delivered they had been due for delivery yesterday, and no one is replying to my emails”

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Posted 3 months ago

“I received a bouquet for Mothers day which consisted mainly of greenery 3 gerbera and 2 alstroemeria - very disappointing. I am obviously reluctant to tell my son who spent his hard earned cash in good faith but in due course I will suggest that he never uses Serenata again. You couldn't even be bothered to enclose a gift card so I was left to assume the identity of the donor.”

Helpful Report

Posted 4 months ago

“I ordered a bouquet of flowers as a birthday surprise for my mother. The date of delivery was specified/selected when placing the order. However, the flowers did not arrive. When contacting Serenate explaining this, it was clear in their response that they couldn't care less.”

Helpful Report

Posted 4 months ago

“I ordered flowers at 0932hrs for same day delivery for someone who was in real need of a lift/pickmeup. I bought them paying nearly £50 inc delivery and was then sent a link that contained a caveat for the UK indicating that the guaranteed same day would not be possible in a small number of cases (4%). If I had known this before purchase, I would have gone somewhere more reliable like Interflora. I waited all day checking the tracking and was told that the order was processing. By 8pm I complained to the "chat" service and later checked tracking to see that the flowers had been delivered. My friend was informed, obviously ruining the surprise. The flowers were no where to be found, even after checking around the property and neighbours. I complained via email and was told that the UK had problems and that she should check in all of the usual places. I complained again and then received a message stating that they had no coverage in the area and were cancelling my order, and offering the usual meaningless platitudes about being sorry for the inconvenience. I don't understand why the tracking information indicated that the flowers had been delivered after I had complained the first time - clearly a lie. I don't understand why the caveat about the guaranteed same day delivery not being guaranteed in the UK was not bold when I was going to pay, giving me the option to go elsewhere. All in all, a deeply disappointing experience. I am sure they're "fine" for most routine purchases (as other reviews seem to suggest) but if your delivery is really important and meaningful give these people a wide berth. They are not to be trusted.”

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Posted 4 months ago

“The flowers were a birthday present to a friend that was recently widowed . Paid an extra £4.95 to have them delivered on the day , not only did she not get the flowers on her birthday , She found them thrown over the fence the following day , obviously with force as some of the stems were scattered on the ground !! Yodel were the delivery company . To say that i am disappointed is a huge understatement .”

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Posted 4 months ago

“I ordered flowers as a birthday present. What i ordered for £50 looked like it had been picked up in a petrol station at last minute. I was mortified that this tat was considered my gift to somebody I care about. This company should be embarrassed at what they send out masquerading as a "bouquet". See pictures for What I got vs What I ordered”

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Posted 4 months ago

“I ordered a beautiful bouquet of roses and babys-breath, to be delivered on Valentine's day. Note: these cost me over £50. The flowers got delivered on Friday the 14th to the wrong address, at a dentists practice that didn't open until Monday again. I've reached out to Serenata for this, but I get nothing from them. They keep saying I didn't give them the correct address, which is absolute BS. On top of that, when we picked up the flowers on Monday (dried and dead) I saw that there's been added just one baby's-breath flower instead of the 3-5 that were pictured on the website, making it the saddest bouquet ever. So far Serenata has done nothing to solve it and does everything to prevent me from getting a refund, which they obviously owe me. I'm disappointed in this company and don't recommend anyone ever buying flowers here!!!”

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Posted 5 months ago

“Roses came broken. Emailed with photo evidence of both broken roses and the box that was near broken in half. Was offered 10% refund for 1 broken roses. Shambles DO NOT USE!”

Helpful Report

Posted 5 months ago

Serenata Flowers is rated 3.4 based on 5,977 reviews