Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience - I ordered the flower for my sister living in Portsmouth, U.K. and it arrived at least 4 hours late, and the delivery guy didn’t deliver the flower directly to the office but put the flowers on ground floor without any notice. Very bad! My sis had to wait for so long in the office and it was only after her colleagues told her that they found the flower on ground floor that she realised the flower had delivered. The size is also not as expected.”

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Posted 5 months ago

“I'd not go back to SerenataFlowers if they were the last place selling flowers on the planet.. I ordered two dozen red roses for my wife, it was clearly to a business address. Mid afternoon I received an email to say they would be delivered between 19:00 - 21:00, then it changed from 19:00 - 22:00. What kind of delivery time is that ? So I contacted them via the chat on their site several times to say the business would be shut. To cut a long story short, they have no contact with their couriers for these deliveries, they said on the chat, was there a safe place they could leave the flowers ? I said no, the business would be shut at 17:00, the gates would be locked, I'd repeatedly told them this. So they delivered them anyway later in the evening when as said nobody was there and just left them on the floor outside the gates on the street for anyone to walk off with. They have refused to give me a refund, Then this morning I received a condensing email from a customer services manager ( thats a joke in itself ) "I want to extend my sincere apologies for any inconvenience you may have experienced with the delivery method. Please note that it is standard practice for our couriers to leave orders in a secure location if the recipient is not available at home or with a neighbour. Thank you for your understanding and patience regarding this matter. If you require any further assistance or have any additional concerns, please feel free to reach out" On the floor outside in a public place for anyone to walk off with…… "secure location” ????? Thank you for your understanding ??? "any additional concerns, please feel feel free to reach out” ?? There was and has been zero understanding, no decent customer service at all, it's the worst service I've ever had from any flower vender. There’s plenty of others out there that if a delivery problem occurs will resolve it or refunded the money without problem.”

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Posted 5 months ago

“I ordered an Orchid for my best friend whose Father had passed away. Firstly, I was ordering from overseas to UK - dealing with an 8 hour time change. I placed the order on Monday, for delivery on Tuesday as stated. Wrong!! now it was Wednesday for delivery. Then I received an email overnight which stated they couldn't fulfill the 49.99 UK pounds order of a yellow Orchid but it could be replaced with a white Orchid - the value was 36.99 UK pounds. I had to ask for a refund for the difference and to please deliver the Orchid today - Wednesday delivery. Wrong!! I woke up this morning to say they made a processing mistake and the Orchid was not delivered. Did I want to try again or get a refund? I told them to refund me as I couldn't trust that they would get the job done. Save yourselves the trouble and use another company. Very, very dissapointing.”

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Posted 5 months ago

“This place is nothing but a scam! They never refunded my money after she said "I will personally make sure it's refunded to your account" LIES!! ALL LIES!!”

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Posted 6 months ago

“My girlfriend just had surgery and I wanted to surprise her with nice flowers when she got home. On the website there is an option for “same day” delivery as long as you order before 2pm. I ordered the flowers at 12pm and paid £6.99 so that they would be sent on the same day. Two days later the flowers still haven’t arrived. I spoke to customer service who advised me that they do not offer a same day service, even though I used this service on their website and my email confirmation said they would be delivered same day. I asked to speak to someone more senior and now they are completely ignoring my emails. Absolutely appalling service and would not recommend.”

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Posted 6 months ago

“Flowers not delivered for my daughters birthday today, very upset”

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Posted 6 months ago

“Ordered a basket arrangement for my 90 year old mothers Christmas present. It was ordered about a week before a delivery date of Monday 23rd December. No show so I emailed Serenata the next day who replied there had been a technical issue and I had to reorder with the earliest delivery date they could offer of Saturday 28th December. Mum was obviously disappointed but was OK with this. Again a no show from Serenata, again I emailed them to get the same response, unable to fulfil order due to a technical issue and I had to reorder yet again ! What is going on Serenata ??? I obviously requested an immediate refund and will order from another company.”

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Posted 7 months ago

“Not even worth a star. Ordered flowers for Mother’s Day when arrived was not atall like the picture. Barely any flowers they were snapped and droopy. £36 is a lot of money especially when you receive that, when you could have got better from market. Disgraceful. Emailed company but had no response back. Have told many people about this, to make sure it doesn’t happen to them. L”

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Posted 7 months ago

“I had flowers delivered and I cannot believe you send flowers which are wilting and then dead within 2 days. I have received flowers from a special who have paid you goof money and you have sent awful Flowers . I think you should be closed down.”

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Posted 7 months ago

“Two orders placed weeks ahead of time. First arrived too early, second hasnt arrived 24 hrs after requested delivery. Expensive flowers and customer service uninterested”

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Posted 7 months ago

“Ordered a bouquet for an 80th birthday a month in advance. Email sent at 2200 the night before to say the product was « delisted » so was entitled to a refund. Too late to order replacement - which a florist could surely do? Useless.”

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Posted 8 months ago

“Do not recommend. They canceled my order and never received a refund. Scam!!”

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Posted 8 months ago

“As you see on photos, expectations and reality. I do not recommend it, thanks for spoiling the mood”

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Posted 8 months ago

“Delivered to wrong plaice and they don’t own their mistake. SCAM”

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Posted 8 months ago

“Ordered flowers for my sister’s birthday and it arrived with broken blooms. Requested for replacement and it was rejected. No refund was issued too. Bad company and will never buy from them again! Terrible service!”

Serenata Flowers 1 star review on 25th October 2024

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Posted 9 months ago

“Very bad service”

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Posted 9 months ago

“This is a SCAM. That's what’s wrong. There’s not even a 1 in front of the 800 number. Oh, and if people want their refund, you won’t get it. I advise exposing this company so no one will do business with them. Again, this is a SCAM!”

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Posted 10 months ago

“Money taken, no flowers, no refund so far - many bot generated automated emails written by someone with zero concern for the customer. The most frustrating customer service ever. Do not recommend.”

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Posted 10 months ago

“I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the word.”

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Posted 10 months ago

“When the flowers first came they were already dead , NOTHING LIKE THE PICTURES, was missing a lot of flowers in the bouquet and best description is a Lidl bouquet created by a 6 year old. THEY WERE THAT BAD NOT EXAGGERATING AND THEN when they tried to compensate me sent it to the WRONG address when I mentioned TWICE 2 separate emails to send it to a new address because there will be no one staying at the original address which they FAILED TO DO AND THENNNN REFUSE TO REFUND ME OR COMPENSATE FOR THE TRUMA AND HASSLE I HAD TO GO THROUGH IN ORDER TO GET FLOWERS TO A FRIEND FOR HER BIRTHDAY WHILE IM CURRENTLY ON HOLIDAY ACROSS THE GLOBE!!!”

Serenata Flowers 1 star review on 18th August 2024

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Posted 11 months ago

Serenata Flowers is rated 3.4 based on 5,977 reviews