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Serenata Flowers Reviews

3.4 Rating 5,924 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

3.4

Based on 5,924 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Serenata Flowers 1 star review on 18th April 2023

Serenata Flowers 2 star review on 30th January 2023

Serenata Flowers 1 star review on 9th January 2023

Serenata Flowers 5 star review on 10th December 2022

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company autofilled the incorrect address, when I tried to change this it was not possible, I contacted them 2 days before delivery and they still would not change the address so the flowers are going to the wrong address which I informed them... I asked to either change the address or give me a full refund, they refused both! absolute cowboys, spend your money with a professional company.. you will waste your money like I did with these jokers..”

Posted 1 year ago

“Two of my last 3 orders were not delivered on the due date. Pathetic response completely devoid of any empathy and used terms and conditions on their Website to justify their inefficiencies and uncaring attitude. Appear to employ contractors who are not equipped to carry out simple deliveries. I have given this company enough chances to lift their game but that is the end of it after 6 years of my supporting them. I think their time in the business is limited. AVOID them!!”

Posted 1 year ago

“dreadful experience! dreadful arrangement! flowers absolutely nothing like what is advertised and they were not cheap! I have seen better arrangements at the local supermarket. Dismissive in response! I wished i had looked at reviews before using this company. I see another customer had the same issue as myself who also ordered same arrangement.”

Serenata Flowers 1 star review on 19th August 2022

Posted 1 year ago

“If I could offer a "zero" review I would! The few sparse flowers sent to my friend in her bereavement in no way could justify being called a "bouquet". Here's a picture of "Sweet Serenity" .. Save your money! A con!”

Serenata Flowers 1 star review on 27th July 2022

Posted 1 year ago

“What a joke!! Next day delivery came after 8pm. They were supposed to be for my wife's birthday. The party finished at 6pm!! The company is not efficient and will let you down. Poor business model. Customer services just threw T&c at me. Not even compensation. My wife was left very disappointed! Avoid like the plague! Very poor outfit and not fit for purpose!”

Posted 1 year ago

“I ordered velvet cloud for my mothers birthday. Got an update to say flowers were delivered on the day. However that wasn’t true as my mother checked up till 111.30 pm. Next day the 17 June at 9.00am as she was going out flowers were in the doorstep. The flowers were wilted and looked terrible. It’s not the first time I have sent flowers and the condition is not good. I believe in giving people a second chance but this time was my last. Serenata flowers you need to check the people you send out your orders to and there drivers. Poor service and poor quality of product”

Posted 1 year ago

“Terrible service Wilted flowers Awful customer service Couldnt see from photo they were wilted Just went on with nonsence Avoid avoid”

Posted 1 year ago

“The flowers were well wilted when recieved. They had to be binned. The bouquet delivered looked nothing like the add with about half the blooms. Total waste of money.”

Posted 2 years ago

“You can see from the pictures they did NOT deliver what was paid for. To add insult to injury they lied and said their floral team reviewed the photos, in under 2minutes of my initial email and said everything looks perfect with my order. Bad flowers, bad customer service.”

Serenata Flowers 1 star review on 11th May 2022

Serenata Flowers 1 star review on 11th May 2022

Posted 2 years ago

“Absolutely appalled and embarrassed when I got a picture sent to me of a bunch of flowers I had sent as a gift to a friend. They are the most awful bunch of flowers iv ever seen. All I could do was apologise to my friend for sending something that should have been a lovely uplifting gesture. For 35pound they sent a skimpy bunch of what looks like dead weeds. When I emailed they told me the exact amount of flowers wore in the vase and that to check back in a week!!!!! That they should have blossomed by then. SERIOUSLY that's your excuse for sending a bunch of hideous weeds.”

Serenata Flowers 1 star review on 6th May 2022

Serenata Flowers 1 star review on 6th May 2022

Serenata Flowers 1 star review on 6th May 2022

Serenata Flowers 1 star review on 6th May 2022

Posted 2 years ago

“Received a so called bouquet from serenata for my 60th birthday.dont waste your money,for what was in this so called bouquet I could have gone to the supermarket and bought better for a fraction of the price.spoilt 60th birthday as it made me so angry 35.99 for about ten flowers. Berbers wilted .don't bother thinking you can arrange them to look even half descent because no amount of arranging would make these look good.and yes I do know how to arrange flowers and I'm good atvit”

Serenata Flowers 1 star review on 30th April 2022

Serenata Flowers 1 star review on 30th April 2022

Serenata Flowers 1 star review on 30th April 2022

Posted 2 years ago

“Terrible customer service that ignored my request for a refund for failing to deliver my mothers birthday flowers, stating it was in accordance to their sales policy. Would NOT recommend, so disappointing.”

Posted 2 years ago

“I had some spring flowers sent to me for my birthday on 13th April 2022, I was hoping that once the flowers had fully open they would be lovely. today is 18th and they are mostly dead ☹️ very disappointed. M. D. Marland.”

Serenata Flowers 1 star review on 18th April 2022

Posted 2 years ago

“Flowers arrived half dead.. I emailed same day was told to wait 5 days for full bloom then sent photo again I took a pic every day from 1 to 7 and when sent the 2 days after 5 day bloom was told I waited too long pretty much . Its a shame I'd used twice before was OK but not even a token of percentage back or nothing”

Serenata Flowers 1 star review on 8th April 2022

Serenata Flowers 1 star review on 8th April 2022

Serenata Flowers 1 star review on 8th April 2022

Serenata Flowers 1 star review on 8th April 2022

Serenata Flowers 1 star review on 8th April 2022

Posted 2 years ago

“Avoid this company, they send poor quality dead flowers 4 days late, I’ve attached pictures. I see I’m only one of many unhappy customers. I was told to wait the flowers will bloom, I don’t know if it’s me but I have never heard of flowers coming back to life. They asked me to send them pictures of updates on the flowers, the flowers were a gift I was already embarrassed by the quality of them I’m not going to ask my friend to send my daily updates. Never in my life have a came across such poor customer service. I’ll be my homework before ordering flowers again.”

Serenata Flowers 1 star review on 7th April 2022

Serenata Flowers 1 star review on 7th April 2022

Serenata Flowers 1 star review on 7th April 2022

Posted 2 years ago

“As with so many previous people’s experience, the flowers I received for Mothers Day were poor quality, small and nothing like the photograph on the website. They died even before the blooms opened. In correspondence with Serenata Flowers they offered me a replacement bouquet or a refund. So as not not to disappoint my Son I agreed to a replacement to be delivered yesterday. This has failed to arrive. In further correspondence with the company I am receiving what appears to be automated responses which do not deal with my issues. I will now have to tell my Son and won’t be buying from this company again. Please be aware of their poor customer service.”

Serenata Flowers 1 star review on 2nd April 2022

Serenata Flowers 1 star review on 2nd April 2022

Posted 2 years ago

“Flowers were nothing like as advertised. Refused to offer a refund, hiding behind small print.”

Serenata Flowers 1 star review on 1st April 2022

Posted 2 years ago

“Appalling service I can’t believe that even with four days’ advance notice provided they could not change the time of my delivery. Woeful customer service, not helpful at all, they just take it in turns to recite terms and condition rather than trying to help, “As advised within our terms and conditions once an order is assigned to our floral team we are unable to guarantee amendments or cancellations” Use a local florist I certainly will!”

Posted 2 years ago

“Awful quality for the price.”

Serenata Flowers 1 star review on 1st April 2022

Serenata Flowers 1 star review on 1st April 2022

Posted 2 years ago

“Flowers arrived for Mother's Day osteospermun was wilted and turning brown the other half wasn't very good the Lilly have not even come out they just wilted. I have not told my daughter because she is ill with covid reason for the delivery. A very disappointed Mum.”

Posted 2 years ago

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Serenata Flowers is rated 3.4 based on 5,924 reviews