Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place is nothing but a scam! They never refunded my money after she said "I will personally make sure it's refunded to your account" LIES!! ALL LIES!!”

Helpful Report

Posted 1 year ago

“My girlfriend just had surgery and I wanted to surprise her with nice flowers when she got home. On the website there is an option for “same day” delivery as long as you order before 2pm. I ordered the flowers at 12pm and paid £6.99 so that they would be sent on the same day. Two days later the flowers still haven’t arrived. I spoke to customer service who advised me that they do not offer a same day service, even though I used this service on their website and my email confirmation said they would be delivered same day. I asked to speak to someone more senior and now they are completely ignoring my emails. Absolutely appalling service and would not recommend.”

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Posted 1 year ago

“Flowers not delivered for my daughters birthday today, very upset”

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Posted 1 year ago

“Ordered a basket arrangement for my 90 year old mothers Christmas present. It was ordered about a week before a delivery date of Monday 23rd December. No show so I emailed Serenata the next day who replied there had been a technical issue and I had to reorder with the earliest delivery date they could offer of Saturday 28th December. Mum was obviously disappointed but was OK with this. Again a no show from Serenata, again I emailed them to get the same response, unable to fulfil order due to a technical issue and I had to reorder yet again ! What is going on Serenata ??? I obviously requested an immediate refund and will order from another company.”

Helpful Report

Posted 1 year ago

“Not even worth a star. Ordered flowers for Mother’s Day when arrived was not atall like the picture. Barely any flowers they were snapped and droopy. £36 is a lot of money especially when you receive that, when you could have got better from market. Disgraceful. Emailed company but had no response back. Have told many people about this, to make sure it doesn’t happen to them. L”

Serenata Flowers 1 star review on 28th December 2024

Helpful Report

Posted 1 year ago

“I had flowers delivered and I cannot believe you send flowers which are wilting and then dead within 2 days. I have received flowers from a special who have paid you goof money and you have sent awful Flowers . I think you should be closed down.”

Helpful Report

Posted 1 year ago

“Two orders placed weeks ahead of time. First arrived too early, second hasnt arrived 24 hrs after requested delivery. Expensive flowers and customer service uninterested”

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Posted 1 year ago

“Ordered a bouquet for an 80th birthday a month in advance. Email sent at 2200 the night before to say the product was « delisted » so was entitled to a refund. Too late to order replacement - which a florist could surely do? Useless.”

Helpful Report

Posted 1 year ago

“Do not recommend. They canceled my order and never received a refund. Scam!!”

Serenata Flowers 1 star review on 8th November 2024

Helpful Report

Posted 1 year ago

“As you see on photos, expectations and reality. I do not recommend it, thanks for spoiling the mood”

Serenata Flowers 1 star review on 5th November 2024

Helpful Report

Posted 1 year ago

“Delivered to wrong plaice and they don’t own their mistake. SCAM”

Helpful Report

Posted 1 year ago

“Ordered flowers for my sister’s birthday and it arrived with broken blooms. Requested for replacement and it was rejected. No refund was issued too. Bad company and will never buy from them again! Terrible service!”

Serenata Flowers 1 star review on 25th October 2024

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Posted 1 year ago

“Very bad service”

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Posted 1 year ago

“This is a SCAM. That's what’s wrong. There’s not even a 1 in front of the 800 number. Oh, and if people want their refund, you won’t get it. I advise exposing this company so no one will do business with them. Again, this is a SCAM!”

Helpful Report

Posted 1 year ago

“Money taken, no flowers, no refund so far - many bot generated automated emails written by someone with zero concern for the customer. The most frustrating customer service ever. Do not recommend.”

Helpful Report

Posted 1 year ago

“I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the word.”

Helpful Report

Posted 1 year ago

“When the flowers first came they were already dead , NOTHING LIKE THE PICTURES, was missing a lot of flowers in the bouquet and best description is a Lidl bouquet created by a 6 year old. THEY WERE THAT BAD NOT EXAGGERATING AND THEN when they tried to compensate me sent it to the WRONG address when I mentioned TWICE 2 separate emails to send it to a new address because there will be no one staying at the original address which they FAILED TO DO AND THENNNN REFUSE TO REFUND ME OR COMPENSATE FOR THE TRUMA AND HASSLE I HAD TO GO THROUGH IN ORDER TO GET FLOWERS TO A FRIEND FOR HER BIRTHDAY WHILE IM CURRENTLY ON HOLIDAY ACROSS THE GLOBE!!!”

Serenata Flowers 1 star review on 18th August 2024

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Posted 1 year ago

“Everything went wrong. Battered box dumped on doorstep Flowers crushed with broken off blooms . When I complained was offered a derisory 10 % discount. I naturally refused and they ceased communicating. Terrible service Avoid this company at all costs”

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Posted 1 year ago

“Flowers were left unattended so were stolen, and no card left at the intended property.serenata are denying responsibility. Don't use them they are dreadful. I would give no stars if this would be an option”

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Posted 1 year ago

“Horrendous service Arrived damaged card screwed up box screwed up Totally ruined the whole experience Then spoke to their customer service that just kept telling me to put them in a vase when the buds were damaged the card was damaged etc DO NOT USE!!!”

Serenata Flowers 1 star review on 12th July 2024

Helpful Report

Posted 1 year ago

Serenata Flowers is rated 3.4 based on 6,016 reviews