Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,002 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 6,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Money taken, no flowers, no refund so far - many bot generated automated emails written by someone with zero concern for the customer. The most frustrating customer service ever. Do not recommend.”

Helpful Report

Posted 1 year ago

“I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the word.”

Helpful Report

Posted 1 year ago

“When the flowers first came they were already dead , NOTHING LIKE THE PICTURES, was missing a lot of flowers in the bouquet and best description is a Lidl bouquet created by a 6 year old. THEY WERE THAT BAD NOT EXAGGERATING AND THEN when they tried to compensate me sent it to the WRONG address when I mentioned TWICE 2 separate emails to send it to a new address because there will be no one staying at the original address which they FAILED TO DO AND THENNNN REFUSE TO REFUND ME OR COMPENSATE FOR THE TRUMA AND HASSLE I HAD TO GO THROUGH IN ORDER TO GET FLOWERS TO A FRIEND FOR HER BIRTHDAY WHILE IM CURRENTLY ON HOLIDAY ACROSS THE GLOBE!!!”

Serenata Flowers 1 star review on 18th August 2024

Helpful Report

Posted 1 year ago

“Everything went wrong. Battered box dumped on doorstep Flowers crushed with broken off blooms . When I complained was offered a derisory 10 % discount. I naturally refused and they ceased communicating. Terrible service Avoid this company at all costs”

Helpful Report

Posted 1 year ago

“Flowers were left unattended so were stolen, and no card left at the intended property.serenata are denying responsibility. Don't use them they are dreadful. I would give no stars if this would be an option”

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Posted 1 year ago

“Horrendous service Arrived damaged card screwed up box screwed up Totally ruined the whole experience Then spoke to their customer service that just kept telling me to put them in a vase when the buds were damaged the card was damaged etc DO NOT USE!!!”

Serenata Flowers 1 star review on 12th July 2024

Helpful Report

Posted 1 year ago

“Flowers delivered a day late and rides were all wilted and the leaves were dead. Told to wait 48 hrs and they would perk up. If they are dead they won't 'perk up'. 2nd terrible experience with them! AVOID, AVOID, AVOID”

Serenata Flowers 1 star review on 26th June 2024

Helpful Report

Posted 1 year ago

“Did not deliver! Appalling customer service. Avoid using them!”

Helpful Report

Posted 1 year ago

“I ordered flowers to be delivered on a Friday when I was at home. I was informed they were delivered but they were not there. It turns out the delivery driver took a picture of them in the lobby of the flat complex and then proceeded to walk out with them (this was confirmed on CCTV footage). Serenata claims as they were delivered (even though they clearly weren't and the picture showing them in my lobby doesn't not mean they were delivered) refuse to compensate me. Bunch of crooks”

Helpful Report

Posted 1 year ago

“Who sends flowers in a sealed cardboard box?! The flowers were old, soggy! I wish I could post a picture of these flowers here so you could see. I was already despondent about my order after being let down by their customer service when trying to rearrange the delivery. The lady who I spoke to did not want to help AT ALL. The worst experience!”

Serenata Flowers 1 star review on 9th June 2024

Helpful Report

Posted 1 year ago

“Flowers arrived wilted, with brown withered edges, leaves had holes as if been eaten and customer service were very poor. I contacted the company following their sorry state of arrival, to be advised to wait 48 hours with the flowers in water and they "would improve". I did this, and the flowers unsurprisingly continued to brown, wither and look very sad. I contacted them again after 48 hours to be told this was normal (what?!) I ended up being unable to gift these flowers, with no resolution and left near enough £40 down with a terrible excuse for a bunch of withered flowers.”

Helpful Report

Posted 1 year ago

“Absolutely fuming with this company. My daughter ordered a £60 boquet to be delivered for my birthday. They did look lovely when they first arrived. After a few days the roses and stocks still hadn't opened and after day 5 they completely died. Serenata informed my daughter there's nothing they can do about it. She works abroad and I don't talk to her everyday so couldn't tell her about how bad the flowers were until day 6! They've since asked for photos twice which I've sent twice and they claim not to have received my emails, they only reply to you on trust pilot!! Please please please do not use this company, once they have your money they really don't care!”

Serenata Flowers 1 star review on 28th May 2024

Helpful Report

Posted 1 year ago

“Wilted, dry flowers in a cardboard box. Had died entirely within a week. Customer service very sympathetic and promised a replacement bunch, which never turned up. Terrible company. Best avoided.”

Helpful Report

Posted 1 year ago

“Awful service! Ordered flowers for delivery surprise to a friend. Didn’t arrive! Apparently a failed delivery but formed was home with guests all day as it was her birthday! Automated email said delivery again the next day. No delivery! Now 4 days later I contact to ask for the reason and a refund or delivery, I get a response that I should send pictures of the damaged flowers if I was in happy. I reply to say no flowers arrived yet, apparently the employees also can’t read! I reply with this information and they say, no apology or anything, just, it turns out your flowers were damaged in transit and they can deliver them again fresh on a date of my choice! What a joke! One insult after the other. Awful service. Now 4 days after the supposed failed delivery and I have had my intelligence insulted twice, have paid 60£ for flowers that haven’t arrived and still have no flowers!”

Helpful Report

Posted 1 year ago

“This used to be a great company (2017-2021) but due to repeated failure to deliver on time (specified day) and missing items form orders, I have cancelled my account.”

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Posted 1 year ago

“Used them for years, always been good, should have deliverd on the 10th March still not arrived, and no way to contact them.”

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Posted 2 years ago

“Flowers still haven’t arrived, and we’re scheduled on Sunday. No contact number on website and no one responds to chat. I’ve used you before with a good service but now never again. Please advise how I get a refund. No photos to add as no flowers have arrived.”

Helpful Report

Posted 2 years ago

“I usually use this company to send my mum, who lives a while away flowers for special occasions, they're usually spot on and she gets delivered a wonderful bouquet! This time however, it looked absolutely nothing like the photo. Everything had wilted, not the amount of each flower that's shown. It's a great disappointment, also the fact that there Is almost no way to contact them regarding queries”

Helpful Report

Posted 2 years ago

“Flowers didn’t arrive. Refused refund. Avoid Awful customer service”

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Posted 2 years ago

“I ordered a bouquet for Mother's Day and I am now in vain trying to contact this company for a full refund. No available telephone number, none of their agents are available on line for the last 2 days. They are not responding to emails or messages submitted through their website. What should have been a joyful experience in sending flowers to celebrate a special day has brought nothing but upset and aggro. The leaves were all wilted and the flowers did not look fresh when the bouquet was delivered late on Sunday afternoon. I have photographs of the display and the flowers have been shown to various residents in my parents' retirement village. Avoid this company and use a company that provides a telephone number for its customers. Really appalling customer service.”

Helpful Report

Posted 2 years ago

Serenata Flowers is rated 3.4 based on 6,002 reviews