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Serenata Flowers Reviews

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Serenata Flowers 1 star review on 18th April 2023

Serenata Flowers 2 star review on 30th January 2023

Serenata Flowers 1 star review on 9th January 2023

Serenata Flowers 5 star review on 10th December 2022

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Serenata Flowers at all costs! The day before Mothers' Day 2020, I ordered flowers to be delivered to my mother who lives in the UK (I live in South Africa) to be delivered on Mother's Day. I made a small error in the delivery address viz. the house number: 17 instead of 07 (the post code provided was correct). I tried to edit the order details (still the day before) but received an automated e-mail reply that it was too late to change the order quoting a long list of terms and conditions. The delivery had not yet been dispatched. There is no other customer service option than the edit / email that I had already used. The tracking records show that the flowers were only dispatched the day AFTER Mother's Day and were recorded as "Delivered". My mother did NOT receive the flowers. Serenata Flowers is a fraudulent business that takes your money but does not deliver a product. There is no practical way to amend an order.”

Posted 2 years ago

“Absolutely shocking! If I could rate zero stars I would. We will never use Serenata Flowers again. Ordered flowers for Mother’s Day and due to an extra digit mistakenly put on delivery address, was told that it is tough luck, nothing can be done about it. The flowers were supposed to be delivered on Sunday but only arrived at the incorrect address on Monday evening. My mother has still not received her flowers purely because there is absolutely zero customer service available. Despicable. It’s a disgrace. We have also been refused a refund in the past because they did not have stock of the item we ordered and paid for.”

Posted 2 years ago

“My daughter(15) ordered me some flowers for mothers day. The arrived bruised, squashed and wilted. My daughter also felt they did not represent the quality and size of bouquet picture on the website. Sadly after complaining and sending photos Seranata stated that the bouquet represent the correct size and quality. But did not even acknowledge that the flowers arrived damaged. I have been Trying to get in touch with them since - via email, Instagram and twitter without any communication from the company. DO NOT USE !!”

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Serenata Flowers 1 star review on 30th March 2022

Posted 2 years ago

“Flowers that I sent my sister for her birthday looked nothing like the picture. Came in a squashed flat box thrown over her back gate....not a prepared bouquet. So your recipient will have to do their own arrangement!! What a waste of money! Do not use this company.”

Posted 2 years ago

“Ordered flowers for Mother’s Day and my mother received a bouquet with hardly any flowers and many of which were (unfortunately I can’t attach a picture to this review to show the state of it - have added the picture to my trust pilot profile pic to show it) I emailed customer service requesting a replacement or refund and was asked to tell them how many flower stems there were. The picture wasn’t enough. So, following the embarrassment of my Mum receiving a poor bouquet, I had to ask her to count the stems too. I replied to Serenata with the list of flowers and the picture again, comparing the website image to what was received and was met with a ‘this is how they are meant to be’. Absolute shambles and very disappointing customer service. Will not use again.”

Serenata Flowers 1 star review on 29th March 2022

Posted 2 years ago

“Contacted customer service about poor quality flowers with several dead and broken plants. Sent a photo but was informed that this was the expected quality. Not a good advert for the company at all. Avoid.”

Posted 2 years ago

“I ordered flowers for mothers day 2022 handy as I live in Houston and trying to get flower to the UK, they were delivered on the date as expected however, the flowers look to be completely wilted and starved of water. I reached out to the customer service support team and things were ok until they told me "After reviewing the image, we can see the care instructions have yet to be followed, with the flowers needing to be arranged in a vase of fresh water after cutting the stems, allowing them to settle into the new surroundings, have a good drink following the journey and time for all the buds to open". The flowers are in a vase of water as they should be. I give them one star as I am unable to give zero. Be warned and expect poor service.”

Serenata Flowers 1 star review on 28th March 2022

Posted 2 years ago

“Ordered flowers for my mum, couldn’t believe what I saw when she send me the picture. The worst flowers I have ever seen, doesn’t even look close to a picture. £3 flowers from Tesco looking much better than what I have received. Came all broken, half dead and looking like someone washed the floor with them. When I have contacted them and asked for a refund with a picture prove, they said to wait 5 days for the flowers to open and send me the link how to take care of them. This is a joke. I should of read true reviews before ordering.”

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“I wished I had read the reviews before ordering from this company for Mothers Day. Below is the standard reply I received. Thank you for your email and for taking the time to send a photograph of the bouquet received. After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected. We do send out certain flowers in varying stages of bloom or bud form as this ensures that they last as long as possible so that our customers enjoy them for longer. Once the flowers fully bloom, your bouquet will reflect the image advertised on our website.”

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Received flowers today for Mother’s Day from my son. Absolutely shocking they were not as discribed in the website. Wilting and flowers shedding the petals and discoloured. Appalling! Contacted customer service and the quality team say they see nothing wrong with the bouquet. Hard to believe. I have written again for my son to have a refund and I will send pictures to trading standards. Avoid this company. 45.00 is a disgrace to charge for wilting flowers. Also the bouquet was delivered in a huge box and the bouquet wasn’t secured , could get better in ALDI.”

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“These flowers are awful, nothing like the image. I understand the lillies come in bud form but what about the others?? This looks like a bunch from tesco, not a £35 bouquet. I’m very disappointed and embarrassed as they were a gift and don’t look like I spent what I did on them.”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“What went wrong you ask??? How about "everything"! Tired, cheap jaded flowers, broken foliage, crushed gerberas not to mention a serious lack of actual flowers! Purchased a bouquet to present to a woman at a golf presentation! Flowers were so shockingly bad, hubby had to dash out for a quick supermarket replacement and at £15 less cost, were in much better condition and altogether bigger, better, fresher blooms. Serenata, how you are still trading is beyond me given the amount of complaints! Oh and your customer service STINKS!!! AVOID AT ALL COSTS FOLKS”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Ordered flowers for Mother’s Day, when flowers arrived they were very battered, poor quality and most flowers wilted/dead. Looked nothing like the picture. Bad value for money, will not be ordering again.”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Terrible quality of flowers. The picture showed a beautiful bouquet in wrapping and a bow but what turned up on my Mum's dooe was a box of squashed flowers with dead leaves. tried contacting the customer service team via their website but it says an error was encountered and the form hasn't sent and to 'try again', Been trying to resend for hours but nothing. Scam website, do not use. I will be taking further action against this company”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Ordered bunch costing £44.99 and description was large. Arrived battered and damaged being the size of a hand held bouquet. Not what was pictured paid for or described. Disgusted.”

Posted 2 years ago

“If you want nice flowers avoid serenata at all costs. I paid £40 for a bunch of flowers online with serenata flowers which wilted after two days, the flowers I bought were in no way representative of what they advertised on the website.I received a bunch of flowers that looked like they’d been a rejection from the service station. Customer service team are just a joke, advice was to put the flowers in water.. really!! I would never have thought of doing that!! Countless similar complaints on twitter, and still no further forward to resolution. They are selling old flowers at inflated prices which you would barely pay a few pounds for. Would I recommend… definitely not. This company shouldn’t be trading as florists . They don’t even deserve 1 star”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“The difference between the pictured bouquet and what arrived is astronomical. Few sad flowers. Pathetic. VERY UNHAPPY. I specifically asked for them to be NOT in a letter box as those are always crushed - no luck, they arrived in a letter box and ah, just made me and my mum sad... So much for Mother's Day! >://”

Serenata Flowers 1 star review on 27th March 2022

Serenata Flowers 1 star review on 27th March 2022

Posted 2 years ago

“Very poor quality flowers, arrived in a flat pack and looked nothing like the picture on the website. Terrible value for money. Never again.”

Posted 2 years ago

“Ordered a guaranteed delivery for today for my mum on mothers day but they still haven't turned up! Have tracked the order and they have been sitting at depot since early morning. God knows what state they'll be in if they ever arrive. Cost a fortune too!!”

Posted 2 years ago

“Had the flowers delivered today for mothers day. Cheap flowers could have picked up a better bunch at aldi. Box battered flowers wilted 🥀. Driver miserable as sin. Spoilt a lovely gift from my son. I would never ever buy from them. Avoid at all costs.”

Posted 2 years ago

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Serenata Flowers is rated 3.4 based on 5,923 reviews