I ordered flowers to be delivered on a Friday when I was at home. I was informed they were delivered but they were not there. It turns out the delivery driver took a picture of them in the lobby of the flat complex and then proceeded to walk out with them (this was confirmed on CCTV footage). Serenata claims as they were delivered (even though they clearly weren't and the picture showing them in my lobby doesn't not mean they were delivered) refuse to compensate me. Bunch of crooks
11 months ago
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