Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,926 Reviews

57 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th May 2024

Kerry

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Paulina P

Serenata Flowers 1 star review on 18th April 2023

Anonymous

645

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality flowers, arrived in a flat pack and looked nothing like the picture on the website. Terrible value for money. Never again.”

Helpful Report

Posted 2 years ago

“Ordered a guaranteed delivery for today for my mum on mothers day but they still haven't turned up! Have tracked the order and they have been sitting at depot since early morning. God knows what state they'll be in if they ever arrive. Cost a fortune too!!”

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Posted 2 years ago

“Had the flowers delivered today for mothers day. Cheap flowers could have picked up a better bunch at aldi. Box battered flowers wilted 🥀. Driver miserable as sin. Spoilt a lovely gift from my son. I would never ever buy from them. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Probably the lowest quality flowers I have ever ordered, very disappointing. Ordered the flowers for Mother’s Day to arrive a few days early. Leaves dying already, they look nothing like the image a purchased.”

Serenata Flowers 1 star review on 26th March 2022

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Posted 2 years ago

“Received flowers as an early mother’s day present from my husband and 2 boys. Flowers arrived where letterbox flowers, my husband literally thought a bouquet as per picture would have been delivered. Delivered to my place of work, fortunately I had a vase to place flowers in as per aftercare instructions given. Flowers arrived flat and crushed (the flowered didn’t actually pass through a letterbox and where hand delivered) box was damaged and flowers inside where limp and in much need of moisture and a good drink-unfortunately it was too late for them. I contacted Serenata directly who asked for pictures to be sent through, there was a lot of back and fourth with theirs customer service saying that seasonal flowers may result in a variation from the picture in the advertisement. They wouldn’t accept that the quality was poor despite pictures of petals falling off the delivery within 6hours of receipt of delivery. Eventually after 15plus pictures being sent through they admitted they would resend the flowers to which I asked that my husband be given a full refund. What was supposed to be a nice Mother’s Day gift has left a very sour taste. Never will I send letterbox flowers and my husband lives to tell the tale that he will never make the same mistake again!”

Serenata Flowers 1 star review on 25th March 2022

Helpful Report

Posted 2 years ago

“Absolutely the worst flowers I have received to date . The flowers did not look anything like the ones I ordered , the remaining flowers were broken and petals fallen off. Despite contacts with serenata flower they did not offer to address the issue and blamed it on aftercare !!!!! The flowers were received damaged and missing so I’m not sure what aftercare they were referring to . Please stay away from this company , they are utterly awful.”

Helpful Report

Posted 2 years ago

“Avoid them at any cost! Ordered flowers for women's day, even paid extra for a guaranteed delivery, and they could not make the delivery at all!And when you try to contact them they just send you the same automatic email... WOW!!!!”

Helpful Report

Posted 2 years ago

“We ordered what we thought would be a beautiful bouquet for a dear friend who was facing the first anniversary of her husband's tragic death. When they arrived they look like a cheap bunch of flowers that we could have picked up at a supermarket for under £10. I wrote to complain and got a standard 'no, not our fault' response - "After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected." Apparently if I'm not happy with them in five days then I can send them another photo and they'll 'look into it further'. Apart from the fact our friend has the flowers, not me, so I won't know how they're looking without asking her, this is absolutely rubbish service from a company that charged us £50 for a pathetic bunch of flowers. Have a look at the photo and judge for yourself if we got what we ordered. Just wish I'd read the reviews before deciding to use this company, needless to say was the first and the last time.”

Serenata Flowers 1 star review on 28th February 2022

Helpful Report

Posted 2 years ago

“Ordered flowers to be delivered on Valentine's Day and they arrived late on 15th Feb. No heads up they would be late. No apology. No refund. Just a reply saying "95% of our deliveries are on time" as if that is of any comfort to the 5%! The whole point of ordering flowers for Valentine's Day is for them to arrive on Valentine's Day. And if they do not, then they should offer a refund. Very simple customer service, if you don't deliver what the customer paid for, you should refund that customer! Terrible.”

Helpful Report

Posted 2 years ago

“Seriously BAD company! TAKE A LOOK AT TRUST PILOT 1 STAR RATINGS!... do not use! Shame i could not give a zero star rating and feel 1 star is 1 too many! Their customer service is absolutely shocking. Sent a potted plant for a bereavement (so as you can imagine, a sensitive time for all) for the recipient to receive a smashed shattered plant pot. Complained to serentata flowers who would only refund a mere 15% of the original price and did not offer a replacement. The 'goods' were faulty, surely this warrants either a full refund or an exchange? They are also very good at replying back with patronising almost generic responses from their "customer service" (and I use that title loosely) department. shocking shocking company who I will go out of my way to negatively review to all family and friends. Serenata Flowers you should be ashamed of yourselves!”

Serenata Flowers 1 star review on 18th February 2022

Helpful Report

Posted 2 years ago

“Terrible company avoid at all costs ordered a 39.99 supposed to be bouquet when they arrived it looked like they was off a market stall at 2.99 I emailed numerous times sent photos every excuse they made what a rip off they didn't want to know no apologies or anything”

Helpful Report

Posted 2 years ago

“My lovely wifes valentines flowers were left outside the gates of a council estate school at 18.19pm, i paid for premium delivery, left full delivery instructions but no just dumped outside a school gate. Do yourselves a favour buy locally and avoid faceless organisations”

Serenata Flowers 1 star review on 15th February 2022

Helpful Report

Posted 2 years ago

“Ordered valentines flowers for wife with guaranteed delivery. No flowers were delivered. Terrible company don’t deal with them you’ll just be disappointed”

Helpful Report

Posted 2 years ago

“Truly disappointed my wife never received her valentines gift”

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Posted 2 years ago

“I've just had some flowers delivered, which my boyfriend who lives in a different city, has had sent to me. I haven't told him this because it will just make him feel bad for no fault of his own but the flowers are absolutely rubbish and in shocking condition! I've been on the website and not one of the bouquets bears any resemblance to what's been left by the delivery driver outside my door (didn't even check to see if I was in...) Most of the bouquet is leaves. The pink roses are literally about a day away from dying and I've had to pull off and throw away their outer petals because they're already wilted. The red roses in the bouquet are poor quality miniscule buds which are not even going to bloom properly, that much is clear. I cannot believe a company would rip off its customers like this. I'm really annoyed as I can see that the cheapest bouquet on the website is £27.99.”

Helpful Report

Posted 2 years ago

“Utterly ridiculous customer service, from an absolutely horrendous company. I ordered flowers and paid extra for the guaranteed next day delivery service. I got a notification the following day that my flowers were out for delivery. Checked order tracking throughout the day several times and each time it showed that my order was still out for delivery, and delivery window was between 8am and 8pm. I contacted them after 8pm and got told that in exceptional times, they could deliver between 7am and 9pm. After 9pm, with still no delivery, I contacted them again. They raised it with their courier who 'apparently had a backlog with orders because of adverse weather'. I advised that I had used the 'guaranteed' service and basically got told that because of the 'adverse weather' they wouldn't be offering a refund or re-delivery of the flowers, even though that's what their guarantee advises. Horrible service, from a company who only care about taking your money. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“The flowers were OK but ever since I made the mistake of ordering them I have been bombarded with a relentless stream of adverts. Every time I go on the Internet (social media, YouTube, Google) I get an insipid serenata flowers advert. This has been going on for 4 months and I am now heartily sick of them and regret placing an order with them in the first place. I'm not sure whether adverts are supposed to convince customers that they'll never, ever buy anything else from the company ever again but if they are, job done serenata flowers!”

Helpful Report

Posted 2 years ago

“TRULY AWFUL Ordered flowers for mothers 92nd birthday. No flowers, no explanation on the day. When chased, some nonsense excuse about shortage of U.K. lorry drivers!!! Refused request to cancel and refund the order. Delivered some pretty sad flowers 2 days after her birthday. Absolute waste of time - AVOID.”

Helpful Report

Posted 2 years ago

“What went wrong you ask ! Well! Don’t know where to start. Dreadful firm Do Not Use Them! Flowers arrive 5 days late looking ……. Dead. Serenata even thought they were lost. Repeat order 4 days to deliver so almost as bad. Neither flower fit for purpose or a replicas of the example shown for the order. Ian now beyond cross, fuming, let down I could go on and on. No offer of refund after first fiasco or the 2 nd just automated supposedly placating emails 😡😡😡😡😡😡 Absolute RUBBISH, disgraceful.”

Helpful Report

Posted 2 years ago

“My husband sent me flowers from Serenata and they arrived half dead. Shameful to charge for flowers that Waitrose or M&S would toss - they are that bad.”

Helpful Report

Posted 2 years ago

Serenata Flowers is rated 3.4 based on 5,926 reviews