Awful service! Ordered flowers for delivery surprise to a friend. Didn’t arrive! Apparently a failed delivery but formed was home with guests all day as it was her birthday! Automated email said delivery again the next day. No delivery! Now 4 days later I contact to ask for the reason and a refund or delivery, I get a response that I should send pictures of the damaged flowers if I was in happy. I reply to say no flowers arrived yet, apparently the employees also can’t read! I reply with this information and they say, no apology or anything, just, it turns out your flowers were damaged in transit and they can deliver them again fresh on a date of my choice! What a joke! One insult after the other. Awful service. Now 4 days after the supposed failed delivery and I have had my intelligence insulted twice, have paid 60£ for flowers that haven’t arrived and still have no flowers!