Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife reckons they are the best flowers she has ever received, she's happy, I am happy”

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Posted 6 years ago

“Beautiful flowers just smaller than the pic showed!! My. Mum loved them though xx”

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Posted 6 years ago

“Quickly arranged via email and delivered. Good information re delivery.”

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Posted 6 years ago

“Flowers and birthday cake were lovely and appreciated by the recipient. I guess the hand cream I also ordered wasn’t in stock though, as chocolates were delivered instead. Unfortunately that meant my message in the card didn’t really make sense, but apparently the chocolates were enjoyed anyway.”

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Posted 6 years ago

“Delivery was on time, website is very user friendly. However the bunch of flowers was quite disappointing and did not really look like the picture on the website.”

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Posted 6 years ago

“Very efficient as far as ordering & communication is concerned - recipient delighted with flowers but disappointed that vase I ordered & paid for was not included in delivery .”

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Posted 6 years ago

“You kept to your schedule and also replied promptly to my Email also resiptant was v happy with the flowers”

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Posted 6 years ago

“I ordered a lovely bouquet for a birthday present for a friend, it was beautifully accepted”

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Posted 6 years ago

“Very happy with the flowers I order brilliant price great service thankyou”

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Posted 6 years ago

“There was a days delay in delivery however my complaint was dealt with swiftly . The recipient really loved the arrangement . She did not know it was late so all good in the end.”

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Posted 6 years ago

“Gave 4 stars as I have not seen the flowers I sent to a friend but the deliver and information was very good hope the flowers wee as well”

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Posted 6 years ago

“Easy to use website, lovely flowers, exactly like picture on site. thank you!”

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Posted 6 years ago

“lovely full bouquet, delivered on time but already tinged brown on top of six roses. one day later more brown tinge appeared. would have been five stars apart from this. wife happy with the thought and that's what counts.”

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Posted 6 years ago

“So easy to order and I was kept updated throughout. I didn't see the flowers myself but my friend, who I sent them to, was very pleased”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“The flowers were perfect and very well received, however the card that was delivered witht they was soaking wet and virtually ruined. Hopefully this was just a one off case as would love to use them again!”

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Posted 6 years ago

“The website is easy to use and the pictures of the flowers are accurate. My mum is always happy with the Serenata Flowers I buy her!”

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Posted 6 years ago

“Love your information e-mails.. they really personalise the purchase. Second time I have used your company and I shall do so again”

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Posted 6 years ago

“Delivered on time. The only issue is the roses were delivered fully open. I sent these flowers to my daughter to thank her for dealing with every thing because my Mum passed away while i was on holiday. So I hope they last.”

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Posted 6 years ago

“Easy and delivered when said and execellnt flowers”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,923 reviews