Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient. Answered question quickly. Would have given 5 stars but have not seen the flowers.”

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Posted 7 years ago

“I use Serenata Flowers very often. At Christmas with multiple gifts, birthdays, get well, birth and even funeral flowers..All have been excellent. Deliveries on time and on the odd occasion returning to ensure delivery.”

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Posted 7 years ago

“My friend said they were beautiful flowers, the service w as efficient and I was kept informed of dispatch and delivery via tracker. All one could ask for really oh yes and the price was very competitive. I would use again.”

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Posted 7 years ago

“Arrived on time. Recipient said they were lovely, so I can only review on what was reported to me. I am pleased at the punctuality of delivery, and on the basis of that and the recipients words, would be happy to use again.”

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Posted 7 years ago

“Excellent and efficient service and a wide selection to choose from to suit all occasions & budgets. Would use again”

Serenata Flowers 4 star review on 26th February 2018

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Posted 7 years ago

“Nice looking bouquet, good price and hopefully recipient was happy.”

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Posted 7 years ago

“my daughter in law was over the moon with her flowers. Beautiful fresh white roses and the darkest purple freedoms.”

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Posted 7 years ago

“Very easy to order online and prompt delivery. Recipient said flowers were lovely. Only negative was that my parents ordered flowers from you at the same time as me, to the same recipient, and they were delivered at different times?!”

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Posted 7 years ago

“Recipient very pleased with her flowers”

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Posted 7 years ago

“Letting me know that the flowers had been delivered.”

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Posted 7 years ago

“It’s quick and easy to order with Serenata Flowers. I only have one criticism: the bouquet I ordered this time was one day f the most expensive and I was disappointed to see that although it contained the correct blooms did not appear to be any better then some of the cheaper bouquets in the catalogue”

Serenata Flowers 4 star review on 24th February 2018

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Posted 7 years ago

“The first delivery in Glasgow was fine my friend was delighted. I ordered the same flowers for my brother on Thursday. THE flowers were left on his doorstep. Unknown to myself he had a hospital appointment and returned home in the afternoon. Common sense would have been next, to leave the flowers with a neighbor. Although I didn't mention that surely this would have been the wright thing to do and the flowers would have been healthier in water.”

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Posted 7 years ago

“delivered in reasonable time, recepient very happy with condition and thrilled by the roses, so i was more than satisfied with my order.h”

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Posted 7 years ago

“The wife was well impressed. Say no more.”

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Posted 7 years ago

“I was kept updated about the delivery. Efficient service and the recipient was very pleased with the flowers.”

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Posted 7 years ago

“Your quick and prompt delivery is,amazing. Thank so much.”

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Posted 7 years ago

“The floweres were a gift for my cousin on a Valentine’s Day, they made her day a little bit more special and we’re the prefect surprise. They arrived looking almost identical to the photo on the website and arrived during the time period provided on the tracking page. I was a bit disappointed with the Valentine’s Day add, I though it would be a small card that arrived with the flowers but was an A5 card made of very Finlay paper, I personally wouldn’t get a card next time around. My overall experience with Serenata has been prefect especially on such a busy day like Valentine’s Day and will defiantly use them again!”

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Posted 7 years ago

“They keep you in the loop on the delivery so you know exactly when the flowers will be delivered or when there is a problem or not, which I find very useful.”

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Posted 7 years ago

“Hi there! I am very glad that you're able to deliver my order timely.”

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Posted 7 years ago

“Great service but the instructions were ignored regarding delivery, which were to be patient as the recipient had just come out of hospital and they dumped them on the doorstep. Also had a problem ordering with my iPad but at least was given instruction to order a different way. On the whole happy with the flowers”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews