Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered what I ordered on time”

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Posted 7 years ago

“Quality & Value”

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Posted 7 years ago

“Easy to order and delivered without any issues.”

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Posted 7 years ago

“Very good delivery as my flowers were delivered earlier than expected. However the message in the card could’ve been improved by using a bigger font.”

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Posted 7 years ago

“Pricey but good service..”

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Posted 7 years ago

“Flowers arrived on time and looked great”

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Posted 7 years ago

“It was for my husband for valentines day..The flowers were fresh and delivery was on timee..He was a happy chappyy☺️☺️ Thankyou Serenta flowerss👍🏻👍🏻”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

“My wife was very pleased with the flowers and I am very happy with the timely delivery.”

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Posted 7 years ago

“Flowers were lovely. But I did pay for the largest bunch out of the three options. I would love to see how small the smaller bunches were. I had much better flowers from prestige flowers but they were unable to deliver at short notice. They were lovely but expensive in comparison”

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Posted 7 years ago

“A little late but nice flowers when they arrived”

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Posted 7 years ago

“Delivery came”

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Posted 7 years ago

“I have purchased from serenata on three occasions. The first two were fantastic and I can only say thank you. The most recent was a red rose in a vase. Whilst the Rose and greenery werebeautiful, the vase was tiny, and I felt it was well overpriced. The recipient loved it but I was disappointed.”

Serenata Flowers 4 star review on 16th February 2018

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Posted 7 years ago

“The flowers made my partner happy when she finally got them a day late so the surprise was ruined so don't think I will be ordering off Serenata again”

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Posted 7 years ago

“Delivered promptly, good condition/quality. Recipient very happy.”

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Posted 7 years ago

“Beautiful flowers at an affordable price that made my Valentine smile at work.”

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Posted 7 years ago

“I cannot comment upon the quality of the flowers but they were well received by the recipient HOWEVER the speed of delivery and being kept informed were all first class.”

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Posted 7 years ago

“Ordered mixed roses for my lady for Valentine's which were delivered promptly and on time on the day. My lady was chuffed to bits and over the moon. So well done Serenata Flowers!! Great service!!”

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Posted 7 years ago

“Flowers were sent as a gift. Gorgeous flowers, bright in colour. Smaller than we expeted,”

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Posted 7 years ago

“Delivered on time.Well packaged for transit. Good value for money. Will use again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews