Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers but one rose was a little damaged when revived. But other than that they were lovely.”

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Posted 7 years ago

“I HAD A ISSUE WITH FLOWERS DELIVERED LAST WEDNESDAY AND THEY WILTED BY THE SAT. BUT ALL GOOD NIGEL REPLIED VERY QUICKLY. AFTER LOOING AT THE PICTURES OF THE FLOWERS A REPLACEMENT BUNCH O ARE ON THERE WAY.”

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Posted 7 years ago

“It was a gift and appreciated”

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Posted 7 years ago

“I was pleasantly surprised at the efficiency and quality of the flowers and the fact that they were affordable as well. The emails sent to me were humorous and kept me informed and I love the service. The receipicent of the flowers was very pleased as well, I will definitely be ordering fro Serenata again.”

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Posted 7 years ago

“Great service, lovely plant. Only criticism was the, presumably, automated notification of delivery telling me that I’d probably get a phone call from the grateful recipient- this order was for a funeral so I would have had an enormous shock if the phone had rung!”

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Posted 7 years ago

“I did think that there wasn't enough foliage in the bouquet and I did resent having to spend around £3 for a card to identify myself. In the past, at a walk in florist's, a little card wold be included free of charge. This is the second order I have made with you and today I saw the same bouquet on sale at £10 less. I found the delivery emails quite amusing but a little cloying also. ps”

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Posted 7 years ago

“my daughter said the flowers were beautiful, they where delivered a day earlier than I had ordered which was great, but I did ask for them to be left with neighour if not in they where just left in porch, not good”

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Posted 7 years ago

“My sister in law was thrilled with the flowers for her 60th birthday.”

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Posted 7 years ago

“Delivered on time which pleased my partner.”

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Posted 7 years ago

“Delivered on time, lovely flowers, easy process.”

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Posted 7 years ago

“Made my daughter happy when she received her flowers”

Serenata Flowers 4 star review on 2nd February 2018

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Posted 7 years ago

“So easy to order and arrange delivery. Wonderful choices for any occasion. Delighted.”

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Posted 7 years ago

“Good service and easy website to use”

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Posted 7 years ago

“Quick delivery and good flowers However I found the ordering process difficult. I was not able to amend my order. Frustrating!”

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Posted 7 years ago

“I was kept informed all the way to when delivery would take place. My daughter was very happy with her basket of white flowers”

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Posted 7 years ago

“They where for a friend at work and she said they where lovely”

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Posted 7 years ago

“My cousin who is in the hospital said the flowers were "stunning" My only regret and it may have been confusion on my part is that I purchased a vase with the assumption that the flowers would have been delivered and arranged in the vase. My cousin was laid up unable to move around and had to wait for a visitor to arrange the flowers. She was happy, I was disappointed. It should have been made more clear on web site that the vase was delivered separate from the flowers. The flowers were delivered the next day as promised.”

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Posted 7 years ago

“The website is easy to use and the flowers are beautiful. My only criticism is that my flowers weren’t delivered in the time slot I picked. I will be using the company again though!!”

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Posted 7 years ago

“Had a slight issue with the flowers, Serenata were really helpful though and solved the problem very efficiently, would definitely use them again”

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Posted 7 years ago

“I ordered flowers for my sister, but the delivery driver didn't wait for her to answer the door. It wasn't until I phoned her much later in the day that she said she found a card saying delivery left in porch, but she doesn't have a porch so had to hunt around for them. She found them eventually in next doors porch, not so much as a surprise delivery than a treasure hunt....”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews