Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were delivered promptly and the recipient was more than pleased. Thank you”

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Posted 7 years ago

“Excellent service - delivered on time.”

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Posted 7 years ago

“I was able to order flowers fairly late on Saturday afternoon and they were delivered first thing on Sunday morning. Thank you.”

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Posted 7 years ago

“Very satisfied”

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Posted 7 years ago

“Flowers delivered on time good quality fresh flowers.”

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Posted 7 years ago

“Recipient of the flowers was happy. However I did not realise they would be sent in a box. All good thanks”

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Posted 7 years ago

“This is a review to correct my earlier one re 19/1/2018 funeral heart wreath. It has now come to my attention that the wreath had been misplaced by the funeral company. I have now seen a picture of the heart wreath and after three days Ican still see serenata provided a good service. Apologies for assuming it was Serenata's error it is unheard of for a funeral service provider to lose a wreath. Feel free to remove my earlier, now incorrect review.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“I didn’t see the flowers having them sent the family said they were lovely.”

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Posted 7 years ago

“I sent these flowers to a friend, therefore I did not see them . She assures me they are beautiful.”

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Posted 7 years ago

“Easy to use website and excellent offer of next day delivery (free!)”

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Posted 7 years ago

“Great communication”

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Posted 7 years ago

“Excellent delivery serice, beautiful flowers 2/3 had cards with message etc (1 didn't so disappointing)”

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Posted 7 years ago

“They were delivered on time and looked lovely. They were easy to order and I was very happy with the service.”

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Posted 7 years ago

“My sister was delighted with her flowers. She sent me a photo and they matched the image well. They were lovely and delivered on time.”

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Posted 7 years ago

“After arranging for a sickeningly large bunch of roses to be sitting on my partner's doorstep Sunday evening in an effort to take the edge off her struggling through a marathon twelve hour shift saving people's lives while the computers were down, I was expecting to switch my phone on this morning to be inundated with Man Points. However, I was greeted only with a message expressing her undying love for me. I promptly ignored the sentiment and asked if anything had been left on her doorstep, thus completely negating the carefully engineered element of surprise. To this end, she ran downstairs, probably knocking a wealth of priceless Ming vases and original Da Vinci paintings from the wall only to confirm there hadn't. I immediately got in contact with Serenata who, in their defence, replied briskly and sincerely, stating there had been a mixup at the DPD depot and offered a 15% discount by way of apology. Now, I consider offering of a 15% discount in return for the element of surprise being completely ruined, our wasting valuable time and energy chasing something that shouldn't have been an issue in the first place, having to deal with the crippling disappointment this has put upon me as a disabled man doing all he can to prevent his partner from realising that she could do a lot better, and being at the wrong end of a barrage of questions demanding to know what I've "done this time" as far from adequate. The best apology, I feel, would be to use a courier service that doesn't have a history of making customer's teeth itch. I now have to use two hands to mark the number of times I have been let down by DPD. That's just one person being let down by a courier service that serves millions and has the audacity to call themselves, "The delivery experts". There is even a link on their website dedicated to displaying all the awards they have earned whilst serving Joe Public the cream of failed deliveries, missing deadlines and non-existent parcels. Come on, Serenata, you can do better.”

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Posted 7 years ago

“Easy website to use. Good communications. No hassling.”

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Posted 7 years ago

“Impressed with first purchase, quality of flowers and arrangement for price. email confirmed delivery.”

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Posted 7 years ago

“1st time i've ordered flowers online and it was so easy. Received an email immediately with my confirmation and tracking number. Got an email at 9.10 next morning saying they were dispatched and another 5.30 saying they were delivered. My friend sent me a photo of them, could have done with another 2 or 3 flowers in it (or it was my friends vase that made them look scarce), overall pleased with the service.”

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Posted 7 years ago

“Lots of great choices and price bands!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews