Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfectly acceptable service”

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Posted 7 years ago

“Ordered flowers at 1pm, selected same day delivery option and they had already arrived by the time we were home at 4pm! Super fast and convenient. Only drawback was that the flowers weren't the freshest and I personally expected a little better from a £60 bunch of roses, but the partner loved them and that's all that matters!”

Serenata Flowers 4 star review on 25th August 2017

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Posted 7 years ago

“Very quick service I only ordered late the night before and it was delivered the next day ! Slightly disappointed with value for money with regard to content a few more inexpensive snacks might've helped ?!”

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Posted 7 years ago

“The delivery was quick and I liked the emails that came through giving me an update on the situation. I have no idea whether the flowers looked like the photograph, but have to trust that they were!”

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Posted 7 years ago

“Everything was very good. The flowers were delivered the next day as arranged. My sister sent me a picture and the flowers looked good.”

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Posted 7 years ago

“I can't review as I only ordered them, don't know what arrived.”

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Posted 7 years ago

“Arrived on time were lovely blooms and was kept informed of delivery from start to finish, will definitely use this company again.”

Serenata Flowers 4 star review on 24th August 2017

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Posted 7 years ago

“The flowers were lovely and greatly recieved by my step mum for her birthday”

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Posted 7 years ago

“Easy to use website. My friends were delighted with the arrangement sent as a 40th wedding anniversary gift.”

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Posted 7 years ago

“Customer service is second to none. After a slight hic-up with the order they were on it & had it sorted in minutes. Very happy and will use again.”

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Posted 7 years ago

“Very happy with the process. I was kept informed about how my order was tracking.”

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Posted 7 years ago

“This is the second time I have used Serenata. I like the way they keep in touch to let you know what is happening. Recipients have said the flowers are lovely and well packaged.”

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Posted 7 years ago

“Delivered as requested. Flowers looked good.”

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Posted 7 years ago

“My Brother and Sister in law received the flowers and wine as stated and I have visited them today and the flowers are just going over, but still looking good. I don't know about the wine as I wasn't offered any! It was still unopened as they had been poorly. All in all a very pleasant experience from start to finish.”

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Posted 7 years ago

“Excellent fast delivery - very efficient and good to be kept informed. Personal emails are a nice touch - would recommend and use again”

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Posted 7 years ago

“Booked late afternoon and arrived on time the next day which was a Sunday! My mum said the flowers were v pretty though freesias were all in bud, so 4/5 stars. Thank you!”

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Posted 7 years ago

“Easy & straight forward to order”

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Posted 7 years ago

“Delivery of bouquet to my sister was very nice and on time”

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Posted 7 years ago

“delivered when they said they would and the flowers were at a good price.”

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Posted 7 years ago

“Service excellent although I did not think the flowers were very fresh, as advertised.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews