Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase process was very good good choice of flowers will use this company again”

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Posted 7 years ago

“Beautiful bouquet delivered in perfect timing! Would recommend there excellent service.”

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Posted 7 years ago

“Was very pleased with the service I received. My friend said they were lovely and the Birthday chocolate was a special touch.”

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Posted 7 years ago

“The Flowers were very nice but they were a smaller bunch than I was expecting for £30 compared with other flower shop I have used before, but overall good service.”

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Posted 7 years ago

“Although I didn't see the flowers personally I am assured that they were lovely and delivered promptly.”

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Posted 7 years ago

“It was easy to order with good pictures to choose from. The prices were also good with no admin charge”

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Posted 7 years ago

“Didn't see flowers but recipient said they were lovely. Delivered on day requested and good communication.”

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Posted 7 years ago

“My mum was so pleased with the flowers when they arrived. She said they were in perfect condition, despite the sudden weather change and the courier being attacked by hail! Being notified of it's dispatch and being able to track the delivery was fantastic too. Thank you, I will definitely buy from Serenata again!”

Serenata Flowers 4 star review on 19th August 2017

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Posted 7 years ago

“Very pleased, price reasonable, Bought for my daughter in laws anniversary although i did not see them, she said they were lovely and good delivery would recommend them.”

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Posted 7 years ago

“My friend was very pleased with the exotic flowers, it's such a nice change from the norm. The service was excellent- like the messages from Serenata about the delivery. Will use again”

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Posted 7 years ago

“Although I didn't see the flowers, I had a message from the recipient to say they were 'stunning'.”

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Posted 7 years ago

“They looked beautiful”

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Posted 7 years ago

“The flowers were sent to my sister-in-law and she said they are beautiful, they arrived when they should have. It was so good to have an email when they had been delivered. Thank you very much.”

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Posted 7 years ago

“Very pleased with quality and prompt service”

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Posted 7 years ago

“I was very pleased with tha flowers will use yours services again.thank you.”

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Posted 7 years ago

“good service nice flowers”

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Posted 7 years ago

“Flowers were delivered on the correct day although in the evening and left on the doorstep instead of someone ringing the door bell (my friend was home ) I had to text my friend to go to the door to check they had been delivered. Beautiful flowers as described and good email updates hence why I knew the flowers should have arrived and got my friend to check”

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Posted 7 years ago

“My sister in law was very pleased with her birthday bouquet which was delivered as requested on a Sunday....Internflora wouldn't! Also at no extra cost. ????”

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Posted 7 years ago

“Was very pleased with the service you provided. Will definitely use again.”

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Posted 7 years ago

“Wonderful services with e mails that made me laugh! One happy grandma”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews