Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bunch of flowers and good value.”

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Posted 7 years ago

“Easy to use and follow website and excellent delivery x”

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Posted 7 years ago

“Despite not having a timed delivery for Belfast following an email delivery was made as requested.”

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Posted 7 years ago

“Despite not having a timed delivery for Belfast following an email delivery was made as requested.”

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Posted 7 years ago

“Good choice of bouquets, competitive prices, good delivery system. Recipient said flowers were in good condition.”

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Posted 7 years ago

“DeliVered on time - generous bunch of healthy flowers.”

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Posted 7 years ago

“My friend said that the colour of the flowers were stunning and very pretty.”

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Posted 7 years ago

“Perfect timing on delivery and arrived in excellent condition”

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Posted 7 years ago

“Good service. Very satisfied”

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Posted 7 years ago

“Serenata was great, easy ordering, competitive prices, great customer service however whatever florist they subcontracted locally in Stowmarket for the bouquet is absolutely AWFUL. Flowers represented on Serenata's website looked nothing like the atrocity that was delivered to my friend. Ordered a bouquet of pink orchids....they arrived with no greenery just 6 or so stems of wilted, sickly looking, dull, pink orchids. I was embarrassed at what was delivered. HOWEVER, I contacted Serenata, sent them a photo and they immediately offered to redeliver a a fresh bouquet or to refund my money. That's an example of great customer service. Shame that the local supplier didn't measure up to their standards however I give them 4 stars for their customer service and effort they made to correct the mistake. Would definitely give them another try.”

Serenata Flowers 4 star review on 10th August 2017

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Posted 7 years ago

“The flowers arrived on time. And were lovely”

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Posted 7 years ago

“my sister was very pleased with the quality of the flowers”

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Posted 7 years ago

“Ordered on Sunday night arrived Tuesday morning lovely arrangement and packaged well will definitely order again”

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Posted 7 years ago

“Lots of choice, very reasonable price and the recipient loved them”

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Posted 7 years ago

“Ordered Sunday night arrived Tuesday morning lovely arrangement and packaged well will definitely order again.”

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Posted 7 years ago

“Flowers were delivered on time and communication from Seranata was great”

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Posted 7 years ago

“On time delivery and good flowers. Thank you.”

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Posted 7 years ago

“Beautiful flowers. Arrived promptly on the day requested with a 1 hour time slot emailed on the day. This was very helpful as I could make sure someone was home.”

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Posted 7 years ago

“Simple ordering process. The flowers arrived as promised even on a Sunday! My mother is very particular about flowers and she was very pleased with them”

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Posted 7 years ago

“Delivered on time with a good quality fresh plant”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews