Serenata was great, easy ordering, competitive prices, great customer service however whatever florist they subcontracted locally in Stowmarket for the bouquet is absolutely AWFUL. Flowers represented on Serenata's website looked nothing like the atrocity that was delivered to my friend. Ordered a bouquet of pink orchids....they arrived with no greenery just 6 or so stems of wilted, sickly looking, dull, pink orchids. I was embarrassed at what was delivered. HOWEVER, I contacted Serenata, sent them a photo and they immediately offered to redeliver a a fresh bouquet or to refund my money. That's an example of great customer service. Shame that the local supplier didn't measure up to their standards however I give them 4 stars for their customer service and effort they made to correct the mistake. Would definitely give them another try.