Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had flowers sent to my Mum for her birthday. The online ordering was easy and the delivery was punctual. My mum said the flowers were a teeny bit droopy upon arrival, but after a fresh stem cut and a vase of water, they looked great. The lilies opened a day or two later and filled the room with their perfume. My Mum was very pleased with the bouquet. I wish there had been a better selection of cards.”

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Posted 7 years ago

“Because it made my wife happy”

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Posted 7 years ago

“Easy to order, delivered next day as stated and lovely flowers delivered to a friend on her Birthday”

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Posted 7 years ago

“Great service!”

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Posted 7 years ago

“They delivered flowers that matched description exactly and they were delivered on time. The recipient was delighted with them.”

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Posted 7 years ago

“Delivered on time and made my friend very happy as she was feeling down so thank you”

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Posted 7 years ago

“The recipient said the flowers were lovely. Unfortunately I had to change the location of the delivery - Edinburgh to London - and the amendment had to be made online. I would have felt happier speaking to someone rather than communicate by email.”

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Posted 7 years ago

“I didn't see the actual bouquet, but the recipient was very pleased. The ordering process was easy and free next day delivery is excellent value.”

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Posted 7 years ago

“Excellent service. Received notifications all the way up to flowers being delivered. Flowers and bday cake absolutely lovely. Thank you”

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Posted 7 years ago

“Beautiful flowers sent for my friend's birthday. She loved them! Delivery was on time as expected. Would definitely use them again!”

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Posted 7 years ago

“A 40th birthday order for my wife, ordered on Wednesday delivered on Friday, got update to say would be between midday & 1pm text at 12:22 to say thank you so can't asked for better service really. A lovely bunch of flower well boxed to avoid damage, look really nice in vase on dining room table, even match our wallpaper!”

Serenata Flowers 4 star review on 28th January 2018

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Posted 7 years ago

“Fast delivery of lovely flowers to a lovely Lady 👍”

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Posted 7 years ago

“order to delivery process was simple and straight forward, as promised. The quality of flowers delivered was good, but not as outstanding as I had hoped the picture promised. Still satisfied, though”

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Posted 7 years ago

“Good choice. Delivery on time”

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Posted 7 years ago

“Recipient very happy although she didn't receive them until day after birthday as they were left with neighbouring business. Courier didn't ring doorbell but may have tried service button”

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Posted 7 years ago

“flowers received on time and were lovely.”

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Posted 7 years ago

“Very fast delivery, well packaged. Also the flowers were very fresh and much as I hoped they would be.”

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Posted 7 years ago

“good service and product”

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Posted 7 years ago

“Hi there. The flowers ordered were delivered within the time lines indicated, were fresh, well presented and very much appreciated by the recipients. Only one point to note: The Baby's name on the box did was incorrectly spelt. William and not Willow, as should have been the case. On the card, the name was spelt correctly. I would definitely use the service again.”

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Posted 7 years ago

“Very professional. Thanks you very much.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews