Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister was very pleased with the flowers she received. Thank you for your excellent service”

Helpful Report

Posted 7 years ago

“Easy to order on-line. Arrived on time and I was notified of delivery. My partner was over the moon. Flowers were beautiful and in excellent condition. I will definitely use Serenata again for other special occasions”

Helpful Report

Posted 7 years ago

“Really good service in regards to timings i.e. I was able to order at the last minute (day before in the afternoon) and it arrived the following day. What would good however is the ability to give more information to the delivery driver. Where I sent the flowers was to a place of work, it would have been nice to have that peace of mind knowing that the driver knew where he had to go on site. That being said, the flowers reached the right recipient.”

Helpful Report

Posted 7 years ago

“The website was easy to use including adding extras. Unfortunately the extra, a case, I ordered wasnt delivered which was inconvenient as was part of a birthday gift being delivered to a nursing home. However when I emailed advising of the omission i received a response very quickly advising the cost had been refunded to my account. While I was disappointed the very quick customer service recovered the situation. I was happy with the quality of the flowers.”

Helpful Report

Posted 7 years ago

“service good flowers fine”

Helpful Report

Posted 7 years ago

“Very easy process on the internet. Serenata kept me informed throughout the delivery process - which I appreciated! But, I have no idea as to the flowers delivered but will find out. So far, very pleased & will use again.”

Helpful Report

Posted 7 years ago

“My daughter sent a picture of the flowers she recieved and raved over how lovely they were . I am very pleased with the quality and your service .”

Helpful Report

Posted 7 years ago

“The flowers were delivered on the day requested and looked lovely; thank you. My only gripe is that the roses and fresias were described as 'scented' but they had no scent at all. (Why anyone would want to breed the scent out of flowers is completely incomprehensible to me, but I am aware this is a global problem; not just Serenata.)”

Helpful Report

Posted 7 years ago

“Easy to order, punctual delivery , quality flowers”

Helpful Report

Posted 7 years ago

“Good service and price however late delivery spoiled the surprise!!!!!”

Helpful Report

Posted 7 years ago

“Delivered on time; Nice arrangement, although they seem to be wilting rather too soon.”

Helpful Report

Posted 7 years ago

“make someone else happy”

Helpful Report

Posted 7 years ago

“They emailed me straight after I placed the order and told me when they were getting delivered and when they were delivered they emailed me back very very happy I’m from Australia and to have to purchase something on line these days you are scared of scammers but they were perfect”

Helpful Report

Posted 7 years ago

“I was expecting bigger bunch of flowers.”

Helpful Report

Posted 7 years ago

“The communication and delivery timing was first class. The flowers were slightly tired when they arrrived and the roses only lasted two days. The lilies are still going however.”

Helpful Report

Posted 7 years ago

“Lovely flowers but other half never received them until the next day,that doesn’t go down well on Valentine’s Day so won’t be using this site again”

Helpful Report

Posted 7 years ago

“Used them two or three times now. Excellent. Good product, delivered on time and they keep you updated.”

Helpful Report

Posted 7 years ago

“Well packaged and delivered on time.”

Helpful Report

Posted 7 years ago

“My wife was very pleased to get them on time.”

Helpful Report

Posted 7 years ago

“I’ve always used Serenata they are simple to use and always on time.Even when the flowers have been damaged in transit they have been outstanding with their Customer care.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews