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Serenata Flowers Reviews

3.4 Rating 5,972 Reviews
56 %
of reviewers recommend Serenata Flowers
3.4
Based on 5,972 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 19th February 2025
Anonymous
Serenata Flowers 1 star review on 28th December 2024
Anonymous
Serenata Flowers 1 star review on 8th November 2024
Anonymous
Serenata Flowers 1 star review on 8th November 2024
Anonymous
Serenata Flowers 1 star review on 5th November 2024
Alex
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Anonymous
Anonymous  // 01/01/2019
My sister was very pleased with the flowers she received. Thank you for your excellent service
Helpful Report
Posted 7 years ago
Easy to order on-line. Arrived on time and I was notified of delivery. My partner was over the moon. Flowers were beautiful and in excellent condition. I will definitely use Serenata again for other special occasions
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Posted 7 years ago
Really good service in regards to timings i.e. I was able to order at the last minute (day before in the afternoon) and it arrived the following day. What would good however is the ability to give more information to the delivery driver. Where I sent the flowers was to a place of work, it would have been nice to have that peace of mind knowing that the driver knew where he had to go on site. That being said, the flowers reached the right recipient.
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Posted 7 years ago
The website was easy to use including adding extras. Unfortunately the extra, a case, I ordered wasnt delivered which was inconvenient as was part of a birthday gift being delivered to a nursing home. However when I emailed advising of the omission i received a response very quickly advising the cost had been refunded to my account. While I was disappointed the very quick customer service recovered the situation. I was happy with the quality of the flowers.
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Posted 7 years ago
service good flowers fine
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Posted 7 years ago
Very easy process on the internet. Serenata kept me informed throughout the delivery process - which I appreciated! But, I have no idea as to the flowers delivered but will find out. So far, very pleased & will use again.
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Posted 7 years ago
My daughter sent a picture of the flowers she recieved and raved over how lovely they were . I am very pleased with the quality and your service .
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Posted 7 years ago
The flowers were delivered on the day requested and looked lovely; thank you. My only gripe is that the roses and fresias were described as 'scented' but they had no scent at all. (Why anyone would want to breed the scent out of flowers is completely incomprehensible to me, but I am aware this is a global problem; not just Serenata.)
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Posted 7 years ago
Easy to order, punctual delivery , quality flowers
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Posted 7 years ago
Good service and price however late delivery spoiled the surprise!!!!!
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Posted 7 years ago
Delivered on time; Nice arrangement, although they seem to be wilting rather too soon.
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Posted 7 years ago
make someone else happy
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Posted 7 years ago
They emailed me straight after I placed the order and told me when they were getting delivered and when they were delivered they emailed me back very very happy I’m from Australia and to have to purchase something on line these days you are scared of scammers but they were perfect
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Posted 7 years ago
I was expecting bigger bunch of flowers.
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Posted 7 years ago
The communication and delivery timing was first class. The flowers were slightly tired when they arrrived and the roses only lasted two days. The lilies are still going however.
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Posted 7 years ago
Lovely flowers but other half never received them until the next day,that doesn’t go down well on Valentine’s Day so won’t be using this site again
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Posted 7 years ago
Used them two or three times now. Excellent. Good product, delivered on time and they keep you updated.
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Posted 7 years ago
Well packaged and delivered on time.
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Posted 7 years ago
My wife was very pleased to get them on time.
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Posted 7 years ago
I’ve always used Serenata they are simple to use and always on time.Even when the flowers have been damaged in transit they have been outstanding with their Customer care.
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Posted 7 years ago
Serenata Flowers is rated 3.4 based on 5,972 reviews