Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,926 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th May 2024

Kerry

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Paulina P

Serenata Flowers 1 star review on 18th April 2023

Anonymous

645

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sending flowers from overseas good to know the delivery is completed on time and receivers are always amazed by the quality of the flowers.”

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Posted 6 years ago

“I ordered kaleidoscope arrangement for my mum's birthday and arrived on the Sunday morning of her birthday and she was very happy with them and the vase.”

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Posted 6 years ago

“The flowers went astray but were beautiful when my mum finally got them and the company were brilliant and helpful , thank you”

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Posted 6 years ago

“Excellent service, easy to use and I was fully updated on the progress of my order. Would definitely use again.”

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Posted 6 years ago

“Efficiet and on time with even a reference to happiness”

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Posted 6 years ago

“Ordered at 5pm and delivered at 9am the next morning. Perfect for a gift from relatives abroad. More than happy.”

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Posted 6 years ago

“The flowers I ordered all arrived on mothers day (quite miraculous considering I left it so late to book!). They said the flowers were beautiful. I couldnt find a way to order multiple bunches online which would have been really useful and time saving as I had 3 to order.”

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Posted 6 years ago

“the spray of roses were of good quality rose .very pleased”

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Posted 6 years ago

“The delivery was when expected, as expected and a nice surprise for the recipient. Colours lovely (though roses didn’t last too long) and would consider using again despite never hearing of the company before.”

Serenata Flowers 4 star review on 17th March 2018

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Posted 6 years ago

“Able to deliver next day/when needed.”

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Posted 6 years ago

“Easy to select and order the flowers, great communication and delivery. The flowers were fantastic, but unfortunately the vase was broken on delivery. However, after notifying Serenata just for information, they took it up with the delivery company and refunded the cost of the vase. The broken vase is the only reason they didn't get 5 stars because the rest of the service was outstanding.”

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Posted 6 years ago

“Beautiful flowers! However, delivered a day late and arrived without the additional gift that I added at checkout.”

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Posted 6 years ago

“Excellent, except it would have been good to have the option to deliver less than three days ahead.”

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Posted 6 years ago

“Mum liked the flowers and the balloon - result!”

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Posted 6 years ago

“Fast and easy, beautiful flowers. Add more cards?”

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Posted 6 years ago

“Beautiful tulips and lots of them. Bought a bunch for my Mum and one for myself. My Mum delighted. Mine arrived later in the day, left upside down on the doorstep with a broken vase inside. Can't report it because site needs a photo. How do you photograph a broken glass vase in bubble wrap! Need to think about delivery. Product However, excellent.”