The flowers took forever to get delivered and, by the time they arrived, and without any warning, they were left unattended on a front porch – instead of just calling? I had to tell my girlfriend to look around, but she couldn't find anything; so now she has no flowers and no surprise. Amazing. When I contacted their Customer Service, they said they would need to investigate the issue with the courier, meaning it could take up to 48h for them to send a new bouquet... Even more amazing. Honestly, if those flowers carry any meaning to you, avoid Serenata at all costs.