Been with Serenata for 7+ years on every occasion - they were brilliant. Recently few orders were appalling - not quite similar to the offer online. Latest order arrived late, roses were already brown and half dead, same as other little flowers - contacted Serenata but their "flower team" said that everything is fine and as long as the quantity of blooms is matching the discription the bouquet is fine. Now it's 2nd day and half of the flowers are dead, Serenata still thinks it's alright. For the price they ask you can get better quality flowers from your local flower shop or go cheap and visit ASDA to get better flowers for 3rd of the price. This was my last order from Serenata and will not return - AVOID.