I ordered flowers to be delivered to my sick mum 2 days ago as this company advertised same day delivery. I ordered online as I live in Australia. Shortly after they received the order they sent an email saying they could not deliver that day and would tomorrow be ok. I said yes. At 1 pm the following day I had heard nothing and contacted them by email as you can’t phone them!!! They responded that they would return to me once they heard from their partner flower deliverer. I contacted them hourly for the next few hours and they had still not received an update. Some partnership! I have awoken this morning to an email saying that the flowers could not be delivered on the second day after ordering them and would the third day after ordering be ok!!!! They also offered a refund which I readily accepted. This company have no integrity and do not follow through with what they advertise on their website. I would look elsewhere for flowers to save the headache and disappointment!
3 years ago
Serenata Flowers has a
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