Ordered flowers for my daughter in law who's just had a baby. They arrived with what was described as a FREE vase although I'm pretty sure that would have been included in the £40 cost of the flowers. Anyhow the vase was smashed to pieces when she opened the box. I'm trying to complain to Serenata but can't without a picture of the vase which I havn't got as I don't live near them which was the whole point of sending the flowers. Anyhow anyone could just smash the vase and then take a photo so can't see the point. So my complaint won't even go to Serenata without the vase photo. What a disappointment and complete waste of money. Wish I'd just used a local florist