It is a couple of years since I ordered flowers from Serenata and decided to order last week the `Bali Hai `orchids for our 36th wedding anniversary as my wife is a lover of orchids. The ordering service was good and arrangements for them to be deliver at the resturaunt in Oldbury on Severn before Midday to be there for our 7 pm meal went as planned. It was arranged that after our meal for the waitress to bring them the table during coffee. Thats when things went down hill fast. I had ordered a vase with the flowers so they would be presentable. They arrived in the vase wrapped as expected but squashed in the shape of a narrow flute not much wider than the vase itself. I had only ordered the standard blooms of ten, I hate to think what it would have looked like if I had enhanced the order to fifteen. Because that was the only vase available it certainly was not suitable for those delicate flowers. The presentation looked nothing like the standard display on the website. On arriving home the first thing my wife did was to put them in a vase more suitable, but because they had been crushed it was difficult to make them look anything special and haven`t lasted as they should. The flowers themselves would have looked lovely had they not been treated this way. Sorry Serenata but my surprise evening was spoilt because of a very poor presentation coming to the table in what should have been very special evening. Perhaps Serenata should consider advising when an arrangement is not suitable for the ownly vase available. It would have helped if the flowers had not been crushed into a flute. Now very reluctant to order in future. Graham Johnson