I used them before and had a fine experience. Last week, I ordered flowers for a sick friend of my mother's, notifying the courier to be patient and leaving the message, "Get well soon." Flowers were confirmed delivered but never arrived. We discovered today (five days later) that the recipient did not get her flowers and no attempt was made to notify her of what was supposed to be a nice surprise. The photo of a box could have been delivered anywhere and was not acceptable proof of delivery, especially with no accompanying card. Seranata's so-called customer service refuses to help as we did not notify them within three days. Given that these flowers and vase were for someone who had just been released from hospital after a stroke, their suggestion that they should just expore their property and that of their neighbours is both risable and suggestive of their overall contempt. I will never use them again.