Seriously BAD company! TAKE A LOOK AT TRUST PILOT 1 STAR RATINGS!... do not use! Shame i could not give a zero star rating and feel 1 star is 1 too many! Their customer service is absolutely shocking. Sent a potted plant for a bereavement (so as you can imagine, a sensitive time for all) for the recipient to receive a smashed shattered plant pot. Complained to serentata flowers who would only refund a mere 15% of the original price and did not offer a replacement. The 'goods' were faulty, surely this warrants either a full refund or an exchange? They are also very good at replying back with patronising almost generic responses from their "customer service" (and I use that title loosely) department. shocking shocking company who I will go out of my way to negatively review to all family and friends. Serenata Flowers you should be ashamed of yourselves!