Ordered Velvet Cloud for my daughter. She was going through a bad patch and I wanted something that was uplifting and would give her a happy boost! Chose these as many bouquets contain lilies which give her severe migraines. I paid extra £5 for courier delivery, as it was near Christmas and I wanted them to arrive quickly. The flowers were dismal. Yes they arrived on time, but her initial pleasure on receiving flowers was immediately damped on opening the box. A number of dead or bruised blooms amid a pathetic bunch of flowers that looked nothing like the picture I chose. Admittedly, these are supposedly sent in bud, but that does not excuse the quality of flowers sent. After a few days I contacted Seranata and received no reply. It was near Christmas and I was busy myself, so didn't contact again for further few days, when at last I did receive a reply. Eventually, they agreed to send more flowers, but it was like getting blood out of a stone, and they grudgingly said they would send more as ' this is the season of goodwill!!!!' I chose another bouquet and we waited in hope. Seranata did NOT send the flowers I had requested, but sent the same sort as previously sent out. Not dead, but the flowers were plonked in a box, completely unprotected, and sliding all over the box again, so it is no wonder they arrived bashed and bruised. I definitely will never buy from Seranata again, and I definitely do NOT recommend them. Very disappointed!