My brother who lives in Australia sent some flowers with chocolates and a balloon for my birthday, they came from this company. I have received loads of flowers thru the post so know how to look after them. The flowers were very fragrant but they didn't look spectacular just ok. The lily never did open and the others didn't last long. I contacted their customer services to give them the chance to rectify it. They asked for photos which I sent from my iPhone. After 2 weeks and no reply I asked why they hadn't been in touch and apparently they can't access photos from emails sent from an iPhone. They didn't even contact me to resend them. I can't be bothered with it anymore but in a nutshell the flowers were poor and customer services even poorer.