""Customer service very difficult to communicate or raise concerns with. Not easily found information, if at all, on the website regarding the number of stems in deluke or grandissimo bunch of flowers, but very easy to pay extra. I paid for a vase and teddy bear but only received a vase despite paying for both. Raised the issue with customer services and got an automated response twice to little effect and very impersonal, leaving me with the impression the are only concerned with sales and not customer services. I was asked to take a photo of the Teddy I didn't receive. How???? There is a tracking option but it is not updated so is useless. Flowers arrived on time but paid extra. Flowers were nice and lasted 8 days but every time I looked at them it reminded me how disappointed I was with customer services.