I placed an order. I entered my mother address. Some how the address was changed, therefore the flowers were not delivered. Unaware of why my delivery had not been completed, I followed it up with the company. Once the problem had been made clear, I wrote a message stating that this must be due to a technical error, and the reply was 'Unfortunately your reason for contacting us was missing. Please can you let us know how we can help and we will be more than happy to assist you further.' This message was sent to me a number of times. I reexplained the problem. They told me that I entered that address and for 50% of the cost they will redeliver. I DID NOT enter the address wrong. I know my mums address!?!?!?! Why would i enter it wrong????? The person at the other end of the email told me that she was 'saddened' by my dismay. However, they offered nothing whether that be understanding, meeting me in the middle, or even an apology for their system error. Each message was also sent by a different employee, each one offering the bare minimum in information. I moved to Australia over 5 years ago, I send flowers at least 6 times a year for birthdays, mothers day, happy occasions, and sadly some sad occasions too. They have lost a valued customer. One that would have returned at least every other month. and Serenata... why does the status on my online profile say that the delivery is confirmed? Once again Serenata I smell BS. I don't doubt that the BS has finished either - their response to this review will be that i entered the address wrong.