I would not recommend Serenata Flowers to anyone. Like many of the other reviewers on here, the flowers I ordered were not delivered and I was not informed about it. A full two days after the planned delivery date the flowers were still nowhere to be seen so I reached out to Serenata myself and was told that the delivery had not been completed due to confusion over the address. I asked why I had not been called to confirm the address during the supposed confusion and was told they do not pass on customer contact numbers to their couriers, despite requesting them at the order stage. I asked why I had not been informed about the missed delivery at all and they told me it was because they had so many failed deliveries that they are not able to communicate missed deliveries within an appropriate timeframe. After much back and forth, they eventually offered to redeliver the flowers on the condition that I paid 50% of the original price, and not guaranteeing the quality of the flowers (since they had been sat in a depot for two days). I declined on the basis that I had already wasted enough money on them, and obviously having no intention of surprising my recipient with old and wilted flowers anyway. It seems to me that there are two components to running a flower delivery business: arranging nice flowers and delivering them. I couldn't comment on the quality of the flowers since they have not materialised but the company appear to be incapable of organising simple deliveries so in my view they are a complete waste of time. My advise to anyone thinking of ordering flowers from Serenata is to instead go outside and put your money straight down the drain. This will save you time and hassle and the end result will be the same - you will be poorer and with no more flowers than when you started.