Paid £9.99 for the flowers to be delivered before 10.30 on 20/09/2017, when I queried non delivery I was told that the courier was ''stuck on the motorway''?! I asked for a full refund in accordance with your website disclaimer, the was told that this would happen, as I write, no refund has been received. I received a further e.mail message from yourselves at 8.20pm stating that the flowers had been delivered?! This was untrue / mistaken as no flowers were received from yourselves. I would have been less put out had the flowers arrived at some time throughout 20th, but to receive no delivery leads me to believe that it was never your intention to deliver the flowers despite the fact that they had been paid for in full It is quite alarming that your organisational skills are so hapless. As you are aware, the flowers were for my wife for our wedding anniversary, the fact that they did not arrive was extremely embarrassing for me. Suffice to say that I will not be using your services in the future.