I ordered a chocolate gift for a school boy who was visiting the UK from Australia on a football tour. Unfortunately he was badly injured and required hospitalisation. I ordered the gift, but within a few hours we were notified that he was being sent home to Australia for surgery. I e mailed Serenata immediately to cancel the gift, but they said that the courier had collected the gift and would be delivered the next day. I asked them to phone the courier and cancel the delivery. What would be the point in delivering it to the hospital when the patient had already been discharged? They refused and simply quoted their terms and conditions etc. Absolutely no customer service, no flexibility or common sense. Company shows a lack of respect for customer's money when they would deliver a gift to rot at a hospital reception desk. Very very disappointing experience and sure that there must be another company out there that is more deserving of your business - a company who is prepared to work with a customer to find a solution when things do not go according to plan.