Flowers ordered for a funeral. It was not made clear that an additional delivery charge was needed to ensure they arrived at the funeral directors in time for the funeral. As a result they were not delivered in time. Then I found out that they had not been delivered to the funeral directors at all, even though I put this down as the recipients address (in my book that's where you expect them to be delivered!!) instead they delivered later in the day to the crematorium????????????
7 years ago
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