The flowers were not delivered on the day I requested which meant I had to spend another £20 purchasing flowers from elsewhere for a presentation at my office. Serenata spent 8 hours arguing with me by email stating that I had to pay for the flowers whether they arrived or not. To add insult to injury, the flowers arrived the following day (too late) and although they were pretty, the size of the bunch was quite small and I had paid extra to have a larger bunch. All in all, this was my worst experience of purchasing goods on-line since I started doing so many years ago.