AVOID AT ALL COST, IF I COULD GIVE NEGATIVE STARS I WOULD!! I gave these muppets the chance to avoid me writing a review today and they had the chance to use their own discretion and deliver my flowers today, and they chose not to. (THEY WERE WARNED) They promote a same day delivery service which they could of easily used as a gesture of good will or (THEY COULD OF OFFERED THE SERVICE AT A REDUCED COST) which would of been an option I would of gladly paid for after I stated they should pick up the charge. They didn't want to and didn't even offer as the flowers needed to be delivered today, I would of paid for it but they made no effort to help or offer any other service apart from taking my option to cancel my order and refund me and to wait 5 days for it also. I paid for a the flowers to be delivered today after ordering them on Saturday after delivering to the same person at the same address previously. They held my order as the "address" wasn't correct. Normal people would look at their customers account order history since you have to be logged in to order from them. They would of seen the same person and address already in their database and they could of sent the order. Even IF one line of the address was not present as their systems would not give the option to change/add it. Postcode check? Google search? order history? Any of the following could of been done rather than hold my order and then waste time emailing me waiting for a response going back and forth. Too cheap to pick up the phone and resolve the issue in under 5 minutes with a phone conversation with your customers when your in the wrong? Only offering to deliver the next working day, which defeats the object of sending flowers for this occasion is poor. Suzanne, Francesca & Faith all emailed me back and forth, wasting my time and ultimately 3 people to respond to one query is excessive and pointless, do all 3 need further training? The moment I knew this wasn't going to happen with this company I picked up the phone, called their competitor, a human answered, explained how poor a service I've just received, selected the flowers I wanted, paid over the phone and the time it's taken me to write this review, I've had the receiver contact with the expected reaction. Take note.... I'm sure they're not always this poor but it's enough for me to never use them again. Based on the new service I received today from the competitor I now have a new provider for flowers moving forward as good customer service and pleasing the people that pay you for your services is the foundation of business. That warrants loyalty from customers.