Flowers not delivered and unable to speak to anyone you can only fill in a form. They took four days to contact the courier and despite being initially told they were left in an authorised outbuilding as no one was there. This is a junior school and manned all day. They then said the flowers were left in reception. Everywhere was checked and no flowers found. I used this company as they had such good reviews, but funnily enough if you read the bad reviews they are all has a similar experience to mine. Would not recommend them and will never use them again. I unfortunately did not pay by credit card so I have no redress.