Idiots failed to deliver flowers for my wifes birthday. Now they sent me an e-mail asking for a review LOL. Serenata's communication system is laughable, not only that but they tell lies. 1st they claim they have delivered my order, then they tell me I've moved house- too stupid to figure their courier went to wrong house-3 days latter still no flowers and still no refund. Not sure if this is down to incompetence of dishonesty. And the self congratulatory e-mails are as annoying as they are cheesy and dishonest- so here we go again Serenta you have NOT delivered my order and all the pish you write in e-mails ain't going to change that